
Team Lead
4 weeks ago
About Client
Hiring for One of the Top most Prestigious Multinational Corporations
Job Title :
- Team Lead Operations
Qualification :
- Team lead position : Only graduate
Relevant Experience :
- Team Lead position - 5+ years in customer service and minimum 1 year as SME / Specialist or Team lead
Must Have Skills :
1.Excellent communication and leadership skills
2.Strong analytical, coaching, and conflict resolution abilities
3.Proficient in contact center tools and CRM systems
4.Flexible to work in rotational night shifts
Good Have Skills :
Manage a team of customer service representatives, ensuring high-quality service delivery, performance optimization, and compliance with process standards.
Roles and Responsibilities :
1.Lead, mentor, and manage a team of voice agents in an international process
2.Track and improve KPIs such as AHT, CSAT, and call quality scores
3.Conduct daily huddles, coaching sessions, and performance reviews
4.Manage escalations, ensure SLA adherence, and implement process improvements
5.Ensure compliance with quality standards and company policies
6.Generate and present performance reports to management
7.Collaborate with training teams and contribute to continuous improvement
Location : Bangalore
CTC Range : Not disclosed
Notice Period : Immediate - 30 Days
Mode of Interview : Virtual
Shift Timing : Rotational Shift
Mode of Work : Work From Office
Thanks & Regards,
HR Darini
Staffing Analyst
Black and White Business Solutions Pvt Ltd Bangalore,Karnataka,INDIA.
Direct Number: Whats app number : |
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