Sr/ Lead User Researcher
1 month ago
UX @Client obsesses about creating the best experience for anyone who plans and attends meetings and events. We are the map makers, designers, builders, and champions for those who need to stay on top of a thousand details and deadlines. We aim to empower people to connect, learn, and foster community with products that are simple, seamless, powerful and does it all in one place Client User Research team is growing and needs an experienced User Researcher who will thrive in an energetic, agile environment.
What You Will Be Doing:
You will plan and conduct evaluative research (e.g., card sort, tree testing, usability, heuristics evaluations) and support generative research (techniques to help define problem space, such as contextual inquiry, ethnography, data mining) efforts for specified products or small program areas to build deep user understanding and empathy
You will help teams cross-functionally by synthesizing and communicating the right information, defining and measuring success
You will create testable hypotheses and use research findings to support, challenge, and innovate Cvent’s product
Apply your expertise and knowledge of research methodologies, human factors, the usercentered design process, and statistics to product and service design in an iterative development environment
Work with design, analytics, product management, customer support, marketing, and sales to formulate and address research questions
Independently and collaboratively plan, execute, and analyze research across product or program areas
Perform qualitative data analysis and support ongoing coding efforts
Support survey design and execution as well as perform statistical analyses
Undertake secondary research scans and comparative/competitive analysis
Work within a small team to help evolve User Research practice
What You Will Need for this Position:
Bachelors and/or master’s degree in the study of user experience, design, research, business or related fields; for example, Information Design, Human Factors/HCI, Psychology, Cognitive Sciences OR alternative equivalent project/portfolio experience
4-7 years’ conducting user research within a UX team for software/web-based products
Demonstrated knowledge of user-centered design principles and practices
Knowledge of hospitality industry and experience of working on enterprise software (good to have)
Experience with one or more of the following is a plus:
o Quantitative survey programming and analysis
o UXResearch for Meeting/EventPlanners,Attendees software
o UXResearch for Mobile app or web development
o Managing and recruiting a usability lab
o Developing and executing research in support of product globalization
o Establishing and/or managing product/software base line measurement system
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