Senior User Researcher
1 month ago
• You will help teams cross-functionally by synthesizing and communicating the right information, defining and measuring success
• You will create testable hypotheses and use research findings to support, challenge, and innovate Cvent’s product
• Apply your expertise and knowledge of research methodologies, human factors, the usercentered design process, and statistics to product and service design in an iterative development environment
• Work with design, analytics, product management, customer support, marketing, and sales to formulate and address research questions
• Independently and collaboratively plan, execute, and analyze research across product or program areas
• Perform qualitative data analysis and support ongoing coding efforts
• Support survey design and execution as well as perform statistical analyses
• Undertake secondary research scans and comparative/competitive analysis
• Work within a small team to help evolve User Research practice
What You Will Need for this Position:
• Bachelors and/or master’s degree in the study of user experience, design, research, business or related fields; for example, Information Design, Human Factors/HCI, Psychology, Cognitive Sciences OR alternative equivalent project/portfolio experience
• 4-7 years’ conducting user research within a UX team for software/web-based products
• Demonstrated knowledge of user-centered design principles and practices
• Knowledge of hospitality industry and experience of working on enterprise software (good to have)
• Experience with one or more of the following is a plus:
o Quantitative survey programming and analysis
o UX Research for Meeting/Event Planners, Attendees software
o UX Research for Mobile app or web development o Managing and recruiting a usability lab
o Developing and executing research in support of product globalization
o Establishing and/or managing product/software baseline measurement system
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