Program Advising Manager

2 days ago

Mysore, India University of the People Full time
Vandey provides outsourced instructional services to institutions of higher education and is seeking a candidate to work for Vandey to serve in a full-time role as a Program Advising Manager for the University of the People.

University of the People

(UoPeople) is the first non-profit, tuition-free, American, accredited, 100% online university. We believe that higher education is a basic human right and that it can transform not only the lives of students, but also their families' lives, their communities, their nations, and, by extension, the world.

OVERVIEW:University of the People is seeking to hire a Manager for Program Advising department. The incumbent will be leading a large team of Program Advising and be responsible for evaluating, coordinating, and delivering high quality service for our students. As a manager, you will play a critical role in ensuring the Program Advising department meets its goals and KPIs and works cross-functionally with other teams to improve and enhance our process.

REPORTS TO:

Sr. Manager for Program AdvisingSALARY:

5 LPA to 9.8 LPA per annumWORKING DAYS:

5.5 Days a week (2-3 days a week work from office)

ESSENTIAL FUNCTIONS/RESPONSIBILITIES:Responsible for the overall functioning of the Program Advising team.Own and oversee end-to-end performance including service quality, goals achievement and process improvement.Thoroughly understand the university processes and be up to date with all the changes and modifications.Continually improve students experience throughout all channels of communicationIdentify creative solutions to challenges as they ariseEnsure that staff are aligned with university policies and code of behavior.Create a culture of high-performance and continuous learning and improvement within the department.Performs other related duties as assigned.

KEY COMPETENCIESA minimum of 3 years’ experience as a manager in a service/ contact centerProven experience with service/ contact center metrics and reporting.Ability to derive actionable insights from data.Experience in team developmentTech-savvy – comfortable working in an online environmentSelf-discipline – ability to work remotely as part of an international teamExceptional listening and analytical skills.Ability to effectively manage conflictMultitasking skills and detail-oriented focus required for a fast-paced environment.Have excellent verbal, written and interpersonal skills.Should have managed a large team.

REQUIREMENTS:Minimum education required: Bachelor’s degreeFluent English levelMinimum 3 years’ experience as a manager.Working knowledge of industry trends and metricsExperience in a Global online Edtech startup is a big advantageExperience with contact center management.

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