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Program Advising Manager

3 months ago

Mysore, India University of the People Full time

Vandey provides outsourced instructional services to institutions of higher education and is seeking a candidate to work for Vandey to serve in a full-time role as a Program Advising Manager for the University of the People.


University of the People (UoPeople) is the first non-profit, tuition-free, American, accredited, 100% online university. We believe that higher education is a basic human right and that it can transform not only the lives of students, but also their families' lives, their communities, their nations, and, by extension, the world.


OVERVIEW:

University of the People is seeking to hire a Manager for Program Advising department. The incumbent will be leading a large team of Program Advising and be responsible for evaluating, coordinating, and delivering high quality service for our students. As a manager, you will play a critical role in ensuring the Program Advising department meets its goals and KPIs and works cross-functionally with other teams to improve and enhance our process.


REPORTS TO: Sr. Manager for Program Advising

SALARY: 45K to 60K per month based on experience


ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

  • Responsible for the overall functioning of the Program Advising team.
  • Own and oversee end-to-end performance including service quality, goals achievement and process improvement.
  • Thoroughly understand the university processes and be up to date with all the changes and modifications.
  • Continually improve students experience throughout all channels of communication
  • Identify creative solutions to challenges as they arise
  • Ensure that staff are aligned with university policies and code of behavior.
  • Create a culture of high-performance and continuous learning and improvement within the department.
  • Performs other related duties as assigned.


KEY COMPETENCIES

  • A minimum of 3 years’ experience as a manager in a service/ contact center
  • Proven experience with service/ contact center metrics and reporting.
  • Ability to derive actionable insights from data.
  • Experience in team development
  • Tech-savvy – comfortable working in an online environment
  • Self-discipline – ability to work remotely as part of an international team
  • Exceptional listening and analytical skills.
  • Ability to effectively manage conflict
  • Multitasking skills and detail-oriented focus required for a fast-paced environment.
  • Have excellent verbal, written and interpersonal skills.
  • Should have managed a large team.


REQUIREMENTS:

  • Minimum education required: Bachelor’s degree
  • Fluent English level
  • Minimum 3 years’ experience as a manager.
  • Working knowledge of industry trends and metrics
  • Experience in a Global online Edtech startup is a big advantage
  • Experience with contact center management.