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Program Advising Manager

2 months ago

mysore, India University of the People Full time
Vandey provides outsourced instructional services to institutions of higher education and is seeking a candidate to work for Vandey to serve in a full-time role as a Program Advising Manager for the University of the People.
University of the People (UoPeople) is the first non-profit, tuition-free, American, accredited, 100% online university. We believe that higher education is a basic human right and that it can transform not only the lives of students, but also their families' lives, their communities, their nations, and, by extension, the world.
OVERVIEW:
University of the People is seeking to hire a Manager for Program Advising department. The incumbent will be leading a large team of Program Advising and be responsible for evaluating, coordinating, and delivering high quality service for our students. As a manager, you will play a critical role in ensuring the Program Advising department meets its goals and KPIs and works cross-functionally with other teams to improve and enhance our process.
REPORTS TO: Sr. Manager for Program Advising
SALARY: 45K to 66K per month based on experience
ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
Responsible for the overall functioning of the Program Advising team.
Own and oversee end-to-end performance including service quality, goals achievement and process improvement.
Thoroughly understand the university processes and be up to date with all the changes and modifications.
Continually improve students experience throughout all channels of communication
Identify creative solutions to challenges as they arise
Ensure that staff are aligned with university policies and code of behavior.
Create a culture of high-performance and continuous learning and improvement within the department.
Performs other related duties as assigned.
KEY COMPETENCIES
A minimum of 3 years’ experience as a manager in a service/ contact center
Proven experience with service/ contact center metrics and reporting.
Ability to derive actionable insights from data.
Experience in team development
Tech-savvy – comfortable working in an online environment
Self-discipline – ability to work remotely as part of an international team
Exceptional listening and analytical skills.
Ability to effectively manage conflict
Multitasking skills and detail-oriented focus required for a fast-paced environment.
Have excellent verbal, written and interpersonal skills.
Should have managed a large team.
REQUIREMENTS:
Minimum education required: Bachelor’s degree
Fluent English level
Minimum 3 years’ experience as a manager.
Working knowledge of industry trends and metrics
Experience in a Global online Edtech startup is a big advantage
Experience with contact center management.