Ecommerce & Logistics Manager

3 weeks ago

Bengaluru, India Kinexcs Full time

Key Responsibilities

  • Manage and optimize end-to-end e-commerce logistics operations including warehousing, inventory control, order fulfillment, last-mile delivery, and reverse logistics.
  • Oversee e-commerce platform integrations (e.g., Carousell,Lazada,Shopee, Tokopedia, Zalora, Qoo10, etc.) to ensure accurate stock synchronization, order flow, and timely delivery.
  • Develop and maintain strong relationships with 3PL partners, shipping providers, and regional logistics vendors.
  • Track, analyze, and report on logistics KPIs (delivery SLAs, order accuracy, cost per shipment, return rates, etc.) to drive continuous improvements.
  • Implement cost-efficient logistics strategies while ensuring high customer satisfaction.
  • Collaborate with internal teams (sales, marketing, finance, customer service) to support smooth campaign launches and peak season readiness.
  • Ensure compliance with customs, trade regulations, and local delivery requirements across Southeast Asia.
  • Drive process automation and adoption of technology tools for logistics and supply chain optimization.

Qualifications & Requirements

  • Bachelors degree in Supply Chain, Logistics, Business, or related field.
  • 5+ years of logistics and supply chain management experience, preferably in the Southeast Asia e-commerce ecosystem.
  • Proven track record of managing logistics operations for major online platforms (Shopee, Lazada, Tokopedia, etc.).
  • Strong knowledge of cross-border logistics, import/export regulations, and last-mile delivery solutions in SEA.
  • Hands-on experience with 3PL vendor management and e-commerce fulfillment models (B2C & B2B).
  • Excellent analytical, negotiation, and problem-solving skills.
  • Strong communication and stakeholder management skills.
  • Ability to thrive in a fast-paced, high-growth environment with regional exposure.

Nice to Have

  • Experience with ERP / WMS / OMS platforms (SAP, Oracle Netsuite, Unicommerce, TradeGecko, etc.).
  • Knowledge of digital health / consumer products logistics (customize if relevant).
  • Multilingual proficiency in English and at least one Southeast Asian language.

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