Implementation Manager

4 weeks ago

bangalore, India Allegis Global Solutions Full time
Job Description

The Implementation Manager is responsible for implementing MSP and RPO operational services with a supporting SaaS vendor system. The Implementation Manager will fulfil activities of project management, solution design, resource management and training, client testing/validation support, and deployment activities. Implementation Manager I will work closely with internal and external stakeholders to define scope and create a detailed project plan, and will manage the project team resources to complete the work outlined in the project plan on time and within budget of contractual obligations. This role is a critical position within our business and will be the face of Allegis Global Solutions to our clients and partners on active projects. 

Your Responsibilities, Impact & Contribution

  • Manages the Client Relationship throughout the implementation life cycle, acting as key Project Contact to assure accurate and consistent communication throughout the implementation
  • Manages multiple resources within the Project management and process consulting sub-teams
  • Drives key decisions and assures a best-in-class solution is delivered on time and within budget
  • Oversees the activities of all Implementation Project Team members – both those reporting directly and all matrixed resources (e.g. Supply Chain Management, Reporting & Analytics, Technology Partner, etc.)
  • Owns and maintains primary project artifacts, including but not limited to: Project Plans, Scope Documents, RASCIs, Status Reports, AGS 360 Records, RAID Logs, Executive Presentations, etc.
  • Monitors project milestones and critical dates to identify potential jeopardy of project schedule.
  • Supports the project staff by facilitating project logistics such as meetings, conference rooms, conference calls, and general administrative/coordination tasks
  • Assures that meeting minutes and action items are accurate and distributed to all stakeholders in a timely manner
  • Holds accountable all Implementation Project Team members to their project deliverables, conducting follow-up and issue resolution to ensure project deliverables are met
  • Identifies project risk and issue areas, and escalates within AGS, Technology Partner and Client Escalation Channels as appropriate
  • Reports to a Head of Implementation / Senior Implementation Manager and may have direct oversight of one (1) or more Implementation Consultant(s)

Qualifications

Required Skills

  • Demonstrated experience in directly managing client relationships with a successful track record in delivering complex solutions on time and within budget
  • Must be able to summarize complex technical and functional information clearly and articulately to all levels and audiences
  • Expert ability to complete variety of tasks across multiple solutions offerings, and to autonomously prioritize activities (own and others) based on project needs
  • Excellent consulting, negotiating, communicating, consensus building, presentation and facilitation skills
  • Demonstrated experience in working on fast-paced, highly visible projects or teams
  • Must be proficient with MS Office products (e.g., Word, Excel, Visio, PowerPoint, etc.)
  • Proficient in creating and maintaining project plans, we use Smartsheet
  • Must be able to work independently and take initiative to self-learn
  • Dedicates effort to enhance implementation methodology by identifying and deploying process improvement strategies across team
  • Identifies and documents Implementation best-practices and socializes them across AGS teams appropriate

Experience & Education

  • One to Three (1-3) years of project management experience, specifically on software or operational projects within highly complex organizations/customers.
  • One to Three (1-3) years of MSP or RPO and/or VMS or ATS experience preferred.  If candidate is external from MSP or RPO industry, additional years of project management experience could be substituted 
  • Three + (3+) years of implementation or process efficiency experience preferred
  • Bachelor’s Degree or equivalent experience
  • Project Management Professional (PMP) preferred or other project management certification
  • Proven ability to manage competing deliverables on-time, on-budget, on-quality
  • Be organized to handle multiple tasks with differing deliverables and deadlines

Additional Information

As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.

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