Shift Manager

1 month ago

delhi, India Amadora Gourmet Ice Cream Pvt. Ltd Full time
**Shift Manager Job Description – Ice Cream Company**
**Position Overview:**
The Shift Manager at our ice cream company plays a crucial role in ensuring smooth operations, exceptional customer experiences, and the effective management of the shift team. This role involves overseeing day-to-day activities, maintaining quality standards, and providing leadership to deliver outstanding service.
**Responsibilities:**
1. **Team Leadership:**
- Supervise and guide shift employees, including scoopers, cashiers, and kitchen staff.
- Provide clear direction, delegate tasks, and ensure the team operates cohesively to meet performance goals.
2. **Customer Service:**
- Ensure a friendly, welcoming atmosphere for customers, addressing inquiries, taking orders, and resolving any issues promptly.
- Set a positive example for customer service, encouraging staff to provide a delightful ice cream experience.
3. **Shift Operations:**
- Open or close the store as scheduled, following established opening and closing procedures.
- Manage staff scheduling, breaks, and rotations to ensure adequate coverage during peak hours.
4. **Quality Control:**
- Maintain the highest standards of product quality, ensuring accurate portioning, presentation, and adherence to recipes.
- Monitor product inventory, including ice cream flavors, toppings, and supplies, and coordinate restocking as needed.
5. **Food Safety and Hygiene:**
- Ensure compliance with food safety regulations, including proper handwashing, storage, and handling of ingredients.
- Train staff on sanitation practices and conduct regular inspections to maintain a clean and safe environment.
6. **Cash Handling:**
- Oversee cash register operations, including accurate transactions, handling of payments, and reconciling cash drawers.
- Assist with end-of-shift cash counts and reports, ensuring accuracy and security of funds.
7. **Training and Development:**
- Train new employees on company policies, procedures, and operational standards.
- Provide ongoing coaching to enhance staff performance, including cross-training for different roles.
8. **Problem Solving:**
- Address customer concerns, employee conflicts, and operational issues with professionalism and effective solutions.
- Escalate any complex problems to higher management as needed.
9. **Sales and Upselling:**
- Encourage suggestive selling techniques to increase average transaction values.
- Monitor sales performance, analyze trends, and implement strategies to drive revenue growth.
10. **Reporting:**
- Maintain accurate records of daily sales, customer feedback, and employee performance.
- Generate shift reports for management review, highlighting notable achievements and areas for improvement.
**Qualifications:**
- High school diploma or equivalent; a degree in hospitality, business management, or a related field is advantageous.
- Previous experience in a supervisory or shift management role within the food service industry, preferably in an ice cream or dessert-focused establishment.
- Strong customer service orientation and interpersonal skills.
- Knowledge of food safety regulations and best practices.
- Ability to lead and motivate a team, fostering a positive work environment.
- Proficiency in cash handling and point-of-sale systems.
- Detail-oriented with excellent organizational and multitasking abilities.
- Effective problem-solving skills and the ability to remain composed under pressure.
- Flexibility to work varied shifts, including weekends and holidays.
- Basic computer skills for reporting and communication purposes.
Please note that this job description is a general outline and may be tailored based on the specific requirements of your ice cream company.

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