CRM executive

2 weeks ago

Chandigarh, India Naukripay Full time

Mail:- CRM job description involves managing and enhancing customer relationships through strategies like customer retention, personalized communication, and data analysis to increase satisfaction and loyalty. Key responsibilities include serving as a point of contact for customers, handling inquiries and complaints, collaborating with sales and marketing teams, and analyzing customer data to identify areas for improvement. Depending on the specific role, responsibilities can also involve overseeing CRM software, managing customer service teams, or developing and implementing targeted campaigns.  Core responsibilities Customer communication: Act as the primary point of contact for customer inquiries, feedback, and complaints via phone, email, or in-person. Relationship building: Foster strong, long-term relationships with customers to ensure satisfaction and loyalty. Data analysis: Collect and analyze customer data to identify trends, understand customer needs, and find opportunities for improvement and growth. Strategy development: Create and implement strategies for customer retention, engagement, and satisfaction, such as loyalty programs and personalized outreach. Cross-functional collaboration: Work with sales, marketing, and other departments to ensure a seamless customer experience and align on customer-facing strategies. Monitoring and improvement: Track customer satisfaction and use data to make informed decisions about products, services, and marketing initiatives.  Potential additional responsibilities Team management: May involve supervising and managing customer service or relationship management teams. CRM system management: Overseeing the configuration, maintenance, and use of the company's CRM software to meet business needs. Campaign management: Developing and executing targeted campaigns to engage with customers and drive sales. 

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