Technical Support Specialist
3 weeks ago
Location: Gurgaon
Years of Experience: 3-5
Skills: Microsoft OfficeSuite, Project Management
- Structures the technical work of project.
- Provides technical leadership to team members,
- Tickets to be reviewed on daily basis.
- User feedback & corrective action incase require.
- Knowledge base deployment and updation including Matrix of Team
- Team Meeting on regular basis
- Handling Escalations
- Team Training on regular interval
- Vendor Co-ordination as on when require.
- Focus on SLA
- Manages the execution of a project plan, including quality and completion of own work while simultaneously monitoring the work of team members.
- Should have 3+ years Experience
- Good knowledge of MS Office and any Ticketing tool
- Technically strong on Windows environment, able to handle small team. Able to coordinate with vendor. Good understanding on ITIL process.
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