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Technical Support Associate
1 month ago
Graduate (Any)
BE/ B Tech/ M Tech in Mechanical or Automobile Engineering (Preferred)
Relevant Experience in mechanical or automobile industry (Preferred)
Knowledge of automotive spare parts (Preferred)
A team-player mentality who thrives in a collaborative environment and is receptive to feedback
The ability to self-start, multi-task, and prioritize tasks by urgency and importance, while pursuing solutions without supervision
Flexibility and eagerness to do whatever is required and willingness to shift responsibilities as needed based on demand in a fast - paced environment
Candidate must possess good written and verbal communication skills in English
Must have good customer handling etiquettes
Good analytical skills and quick thinking
Open to work in flexible environment, rotational shifts
Job Responsibilities
Deliver excellent technical support (via chat & email) while meeting the needs of all technical queries of our clients.
Utilizing the computer system to look up for compatible parts as per customer requirement.Ensuring the customers that the orders are appropriately processed and delivered in a timely and efficient manner.
Effectively communicating product features, benefits, and warranty policy information to the customers.
Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer understands of information and answer
Ensure that urgent customer issues are resolved in the most timely and effective manner possible
Handle various tasks or projects with changing priorities
Successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns
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