L2 Remote Support
2 months ago
Major Activities for End user computing support includes:
•Remote Install, Move, Add and Change activities (IMAC)
•Remotely Managing Incidents (Break/ fix) activities like - Hardware, OS, Layered apps, VDI end user users and printers
•Handling On boarding Off boarding, Miscellaneous requests for AD and messaging through Irving ITSM tool post due approval process in conjunction with Irving Service Desk team.
•Handling Patching/ Feature updates (OS and apps) using existing Irving patching tools
•Imaging and software distribution for desktop patches/softwareusing existing Irving tools.
•Software Break Fix Support
•Interface with hardware vendors for planning and problem resolution
•Remote troubleshooting of hardware for PCs, End user compute devices & Peripherals within scope.
•Remote Configuration & Troubleshooting of VPN client or other IT clients (antivirus client, collaboration, etc.)
•Remote troubleshooting of user software which includes desktop productivity software (MS Office), messaging and collaboration (O365, Teams etc.), connectivity (VPN), antivirus and specific business software.
•Co-ordinate with J D Irving’s on-site technicians where remote resolution is not possible
•Ticket Logging, Update the call, Knowledge Management updating, Account Creation, Deletion, Terminations, Modification
•Coordinate with third-party vendors to resolve hardware problems, as required
•Initiate, update, and close Incident tickets in the Service Management system
•Verify InTune connector status
•Review new features of InTune
•Remote video conferencing health check
•Check Red Cloak and Sentinel One client health as per security team instructions
-
L2 Remote Support
2 months ago
Pune, India BirlaSoft Full time. Major Activities for End user computing support includes: •Remote Install, Move, Add and Change activities (IMAC) •Remotely Managing Incidents (Break/ fix) activities like - Hardware, OS, Layered apps, VDI end user users and printers •Handling On boarding Off boarding, Miscellaneous requests for AD and messaging through Irving ITSM tool post...
-
L2 Support
1 month ago
Pune, India iprogrammer Full timePosition: L2 Support Experience: 2- 4 years Shift : Rotational (For night Shift –shift allowances will be paid ) Work Mode: Hybrid Desired Candidate Profile:1. Definitive source of knowledge, technique, and expertise of operations 2. Strong knowledge of frontend technologies (react native knowledge preferred)3. Knowledge of backend technologies 4....
-
L2 Support
2 months ago
pune, India iprogrammer Full timePosition: L2 Support Experience: 2- 4 years Shift : Rotational (For night Shift –shift allowances will be paid ) Work Mode: Hybrid Desired Candidate Profile:1. Definitive source of knowledge, technique, and expertise of operations 2. Strong knowledge of frontend technologies (react native knowledge preferred) 3. Knowledge of backend...
-
L2-Remote Desktop Support Engineer
2 weeks ago
pune, India 0548 Varian Medical Systems Int’l (India) Pvt Ltd Full timeTogether, we can beat cancer. At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions. We are part of an incredible community of scientists, clinicians, developers,...
-
L2-Remote Desktop Support Engineer
2 weeks ago
Pune, India 0548 Varian Medical Systems Int’l (India) Pvt Ltd Full timeTogether, we can beat cancer. At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions. We are part of an incredible community of scientists, clinicians, developers,...
-
L2 Support Engineer
1 month ago
Pune, India Unison Consulting Pte Ltd Full timeImplement and maintain monitoring solutions to proactively identify issues.Respond to alerts promptly and take necessary actions to prevent service disruptions.Maintain comprehensive documentation of support processes, troubleshooting steps, and resolutions.Identify areas for improvement in processes, automation, and tooling.Collaborate with DevOps teams to...
-
Flexcube Support
2 months ago
Pune, India Clover Infotech Private Limited Full timeShould have 1 -2 years of experience in FCR and FCC Application Logging of new incident tickets service requests in IT helpdesk tool for issues reported through call or email Monitoring of tickets logged through ticketing tool First Point of Contact and entry point for Business User’s Incidents and Service Requests Monitoring of mass incident tickets...
-
L2 Support Engineer
1 week ago
Pune, India Unison Consulting Full timeImplement and maintain monitoring solutions to proactively identify issuesRespond to alerts promptly and take necessary actions to prevent service disruptionsMaintain comprehensive documentation of support processes, troubleshooting steps, and resolutionsIdentify areas for improvement in processes, automation, and toolingCollaborate with DevOps teams to...
-
L2 Support Engineer
1 week ago
Pune, India Unison Consulting Full timeImplement and maintain monitoring solutions to proactively identify issuesRespond to alerts promptly and take necessary actions to prevent service disruptionsMaintain comprehensive documentation of support processes, troubleshooting steps, and resolutionsIdentify areas for improvement in processes, automation, and toolingCollaborate with DevOps teams to...
-
L2 Support Engineer
2 months ago
pune, India Unison Consulting Pte Ltd Full timeImplement and maintain monitoring solutions to proactively identify issues. Respond to alerts promptly and take necessary actions to prevent service disruptions. Maintain comprehensive documentation of support processes, troubleshooting steps, and resolutions. Identify areas for improvement in processes, automation, and tooling. Collaborate with DevOps...
-
L2 Support Engineer
2 months ago
Pune, India Unison Consulting Pte Ltd Full timeImplement and maintain monitoring solutions to proactively identify issues. Respond to alerts promptly and take necessary actions to prevent service disruptions. Maintain comprehensive documentation of support processes, troubleshooting steps, and resolutions. Identify areas for improvement in processes, automation, and tooling. Collaborate with DevOps...
-
Infra Support L1/l2
1 month ago
Pune, India Ellicium Full timeWhat are we about? At Ellicium be ready for contagious excitement, worthy challenges and enriching learning experience every day. We trust in the process of failing fast and learning fast. You will find ‘Ellicians’ putting their heart to get the perfect dish during our monthly potlucks or arguing over best Nolan movie during lunch breaks. It is all about...
-
Eus Cts
1 month ago
Pune, Maharashtra, India Tata Consultancy Services Full timeEUS CTS (L3 PC support) -L2 - ** Minimum 5 Years of Desktop Support Expérience.**: - ** Windows 7 & Windows 10 OS support**: - ** VMware experience is must, or VDI environment support experience (VMware Horizon)**: - ** MDT: Image capturing and managing**: - **SCCM/MECM (System Centre Configuration Manager), administration and support. SCCM OS...
-
V Group
1 month ago
Pune/Bhopal/MP, India V Group Consultancy Services Pvt Ltd Full timeAbout V Group:V Group Inc., an IT-based solution entity based out of New Jersey. With multiple offshore sites (Pune and Bhopal) in India. With offerings ranging from IT infrastructure to Product development, V Group Inc provides a compliant service in numerous industry sectors while maintaining structure, stability, and core values.Current business groups...
-
L2/3 Production Support with Payments Domain
7 days ago
Pune, Maharashtra, India Luxoft Full timePune, India Block 1B, Upper ground Floor, Embassy-Quadron Business Park Plot no 28, Rajiv Gandhi Info Tech Park, Phase II, Hinjewadi, Pune, Maharashtra, 411057 Technical Support (SL3) BCM Industry 28/05/2024 Req. VR-105398 **Project description**: **Responsibilities**: Resolve production incidents in a smooth and timely manner with mínimal impact on...
-
L2 Support Engineer
1 week ago
Pune, India Unison Consulting Full time- Implement and maintain monitoring solutions to proactively identify issues- Respond to alerts promptly and take necessary actions to prevent service disruptions- Maintain comprehensive documentation of support processes, troubleshooting steps, and resolutions- Identify areas for improvement in processes, automation, and tooling- Collaborate with DevOps...
-
System Administrator
4 days ago
pune, India GEEKS Full timeAbout Us: Geeks is a leading Managed Service Provider (MSP) focused on simplifying technology for small and medium-sized businesses (SMBs). As a Microsoft Solutions Partner, we specialize in delivering robust security solutions for endpoints, Exchange, Teams, SharePoint, and more. We are committed to ensuring effective mobile device management and strong...
-
System Administrator
4 days ago
Pune, India GEEKS Full timeAbout Us:Geeks is a leading Managed Service Provider (MSP) focused on simplifying technology for small and medium-sized businesses (SMBs). As a Microsoft Solutions Partner, we specialize in delivering robust security solutions for endpoints, Exchange, Teams, SharePoint, and more. We are committed to ensuring effective mobile device management and strong data...
-
System Administrator
4 days ago
Pune, India GEEKS Full timeAbout Us:Geeks is a leading Managed Service Provider (MSP) focused on simplifying technology for small and medium-sized businesses (SMBs). As a Microsoft Solutions Partner, we specialize in delivering robust security solutions for endpoints, Exchange, Teams, SharePoint, and more. We are committed to ensuring effective mobile device management and strong data...
-
Hiring For Remote Desktop Support RDS
3 weeks ago
Pune, Maharashtra, India timesjobs Full timeHiring For Remote Desktop Support (RDS)Job Description Remote Desktop Support (RDS) Desired Profile Skills: for Service ticket creation / assignment/ Categorization / prioritization/ escalation/ tracking/ closure and feedback as per defined SLA in the SOW meeting FCR, Trouble shooting issues, Handling Emails & Service RequestsNotice Period: Immediate -30...