L2 Support Engineer

2 months ago

Pune, India Unison Consulting Pte Ltd Full time
  • Implement and maintain monitoring solutions to proactively identify issues.
  • Respond to alerts promptly and take necessary actions to prevent service disruptions.
  • Maintain comprehensive documentation of support processes, troubleshooting steps, and resolutions.
  • Identify areas for improvement in processes, automation, and tooling.
  • Collaborate with DevOps teams to streamline the continuous integration and continuous deployment (CI/CD) pipeline.
  • Ensure that DevOps processes and tools align with security best practices and compliance requirements.
  • Collaborate with security teams to address vulnerabilities and implement security measures.
  • This set of responsibilities reflects the combination of support engineering tasks, DevOps tool expertise, and a focus on microservices and Fast APIs within the context of a technology-driven environment. The role requires a blend of technical skills, problem-solving abilities, and effective collaboration with development and operations teams.

Requirements

  • L2 Support Engineer with expertise in DevOps tools such as Ansible, Puppet, microservices, and Fast APIs,
  • Respond to and resolve Level 2 support incidents related to applications, infrastructure, and DevOps tools.
  • Collaborate with other support levels and teams to ensure timely issue resolution.
  • Conduct in-depth troubleshooting of issues related to the deployment and configuration of microservices and Fast APIs.
  • Identify root causes and implement corrective actions.
  • Utilize DevOps tools, including Ansible and Puppet, to automate deployment, configuration, and management processes.
  • Maintain and enhance automation scripts and playbooks.
  • Provide support for microservices architecture, addressing issues related to deployment, scalability, and performance.
  • Collaborate with development teams to troubleshoot and optimize microservices applications.
  • Support Fast API implementations, ensuring the stability and performance of API services.
  • Troubleshoot issues related to API integration and functionality.
  • Rotational shift according to( India, UK, US and other gap) it changes after every 2 Week

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