L2 Support Engineer

1 week ago


Pune, Maharashtra, India Unison Consulting Full time
  • Implement and maintain monitoring solutions to proactively identify issues
  • Respond to alerts promptly and take necessary actions to prevent service disruptions
  • Maintain comprehensive documentation of support processes, troubleshooting steps, and resolutions
  • Identify areas for improvement in processes, automation, and tooling
  • Collaborate with DevOps teams to streamline the continuous integration and continuous deployment (CI/CD) pipeline
  • Ensure that DevOps processes and tools align with security best practices and compliance requirements
  • Collaborate with security teams to address vulnerabilities and implement security measures
  • This set of responsibilities reflects the combination of support engineering tasks, DevOps tool expertise, and a focus on microservices and Fast APIs within the context of a technology-driven environment. The role requires a blend of technical skills, problem-solving abilities, and effective collaboration with development and operations teams
Requirements
  • L2 Support Engineer with expertise in DevOps tools such as Ansible, Puppet, microservices, and Fast APIs,
  • Respond to and resolve Level 2 support incidents related to applications, infrastructure, and DevOps tools
  • Collaborate with other support levels and teams to ensure timely issue resolution
  • Conduct in-depth troubleshooting of issues related to the deployment and configuration of microservices and Fast APIs
  • Identify root causes and implement corrective actions
  • Utilize DevOps tools, including Ansible and Puppet, to automate deployment, configuration, and management processes
  • Maintain and enhance automation scripts and playbooks
  • Provide support for microservices architecture, addressing issues related to deployment, scalability, and performance
  • Collaborate with development teams to troubleshoot and optimize microservices applications
  • Support Fast API implementations, ensuring the stability and performance of API services
  • Troubleshoot issues related to API integration and functionality
  • Rotational shift according to( India, UK, US and other gap) it changes after every 2 Week


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