L2 Support Engineer

1 month ago


Pune, India Unison Consulting Pte Ltd Full time
Implement and maintain monitoring solutions to proactively identify issues.Respond to alerts promptly and take necessary actions to prevent service disruptions.Maintain comprehensive documentation of support processes, troubleshooting steps, and resolutions.Identify areas for improvement in processes, automation, and tooling.Collaborate with DevOps teams to streamline the continuous integration and continuous deployment (CI/CD) pipeline.Ensure that DevOps processes and tools align with security best practices and compliance requirements.Collaborate with security teams to address vulnerabilities and implement security measures.This set of responsibilities reflects the combination of support engineering tasks, DevOps tool expertise, and a focus on microservices and Fast APIs within the context of a technology-driven environment. The role requires a blend of technical skills, problem-solving abilities, and effective collaboration with development and operations teams.Requirements

L2 Support Engineer with expertise in DevOps tools such as Ansible, Puppet, microservices, and Fast APIs,Respond to and resolve Level 2 support incidents related to applications, infrastructure, and DevOps tools.Collaborate with other support levels and teams to ensure timely issue resolution.Conduct in-depth troubleshooting of issues related to the deployment and configuration of microservices and Fast APIs.Identify root causes and implement corrective actions.Utilize DevOps tools, including Ansible and Puppet, to automate deployment, configuration, and management processes.Maintain and enhance automation scripts and playbooks.Provide support for microservices architecture, addressing issues related to deployment, scalability, and performance.Collaborate with development teams to troubleshoot and optimize microservices applications.Support Fast API implementations, ensuring the stability and performance of API services.Troubleshoot issues related to API integration and functionality.Rotational shift according to( India, UK, US and other gap) it changes after every 2 Week


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