Customer Service Representative

4 weeks ago

Delhi, India Clerk-Tech Full time
∙Handle inbound and outbound calls to assist clients and resolve their queries.
∙Draft and send professional emails to clients in a timely manner.
∙Conduct research to provide accurate information and solutions to clients.
∙Prepare, send, and track contracts and related documentation.
∙Maintain accurate records of client interactions in the CRM system.
∙Collaborate with internal teams to ensure smooth client onboarding and support.
∙Ensure a high level of customer satisfaction through effective communication and problem-solving.
Requirements
∙Proven experience in customer support, client service, or a similar role.
∙Excellent written and verbal communication skills.
∙Strong phone etiquette and ability to handle outbound/inbound calls effectively.
∙Good organizational and multitasking abilities.
∙Proficiency in MS Office and familiarity with CRM tools.
∙Ability to work independently and as part of a team.
∙Strong attention to detail and problem-solving skills.
US Shift
SAL-20-23k (4 hours)

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