Customer Success Specialist

7 days ago

Bengaluru, India Paybooks | A TransPerfect Company Full time
Position Overview
The Customer Success Executive will be responsible for building strong relationships with clients,
ensuring their satisfaction, driving adoption of products/services, and supporting long-term retention
and growth. The role requires excellent communication, problem-solving, and coordination skills to
deliver a seamless customer experience.
Key Responsibilities
Act as the primary point of contact for assigned customers, ensuring timely resolution of queries
and issues.
Drive product adoption and usage by understanding client requirements and providing
guidance/training.
Proactively monitor customer health and take steps to enhance customer engagement and
satisfaction.
Coordinate with internal teams (Support, Product, Operations, Payroll/HRMS etc.) to address
customer needs and escalations.
Track and manage customer lifecycle, including onboarding, engagement, renewal, and
upselling opportunities.
Maintain accurate records of client interactions and feedback to support business
improvements.
Share insights with Product/Operations teams to influence product roadmap and service
enhancements.
Support Quarterly Business Reviews (QBRs) and periodic check ins with key accounts.
Ensure customers derive maximum value from the company’s offerings, helping them achieve
their business goals.
Job requirements
Strong communication and interpersonal skills.
Customer-oriented mindset with problem-solving abilities.
Ability to handle multiple accounts and prioritize effectively.
Good understanding of SaaS / Payroll / HRMS.
Analytical thinking and attention to detail.
Proficiency in MS Office, CRM tools
Bachelor’s degree in Business Administration, HR, Commerce, or a related field.
0–3 years of experience in Customer Success / Client Service / Account Management.
Freshers with strong communication skills and customer orientation may also be considered.
Paybooks is on a mission to make HCM & payroll simple and delightful for businesses. Since 2012, we
have helped 3,000+ businesses across India in automating their payroll, staying compliant with laws, and
delighting their employees. Paybooks is a part of TransPerfect family of companies, the world’s largest
provider of language and technology solutions for global business with offices in more than 100 cities
worldwide.

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