Customer Support Executive

5 hours ago

Jaipur, India The Jaipur Studio ® Full time
About The Jaipur Studio
The Jaipur Studio is a fast-growing ethnic wear brand rooted in traditional Rajasthani craftsmanship, reimagined for today’s generation. With a strong online and retail presence, we’re on a mission to deliver timeless elegance and heartfelt experiences to our customers.
Role Summary
We are looking for a proactive, empathetic, and detail-oriented Customer Success Executive to be the voice of our brand. You will play a key role in managing customer queries, solving issues, gathering feedback, and ensuring every customer has a delightful experience with The Jaipur Studio.
Key Responsibilities
• Respond promptly to customer inquiries via WhatsApp, Instagram, email, and phone calls.
• Handle order-related queries including size assistance, order tracking, exchanges, returns, and custom requests.
• Build relationships with customers to increase brand loyalty and repeat purchases.
• Collaborate with the warehouse, logistics, and design teams to resolve issues quickly and efficiently.
• Maintain accurate records of interactions and follow-ups using internal tools.
• Gather and relay customer feedback to marketing, product, and operations teams.
• Assist in post-sale engagement such as feedback collection, review follow-ups, and VIP customer care.
• Help with managing queries during sale events, product launches, and exhibitions.
What We’re Looking For
1–4 years of experience in customer service, preferably in fashion/e-commerce.
Excellent communication skills in English and Hindi (written and spoken).
Strong empathy, patience, and problem-solving skills.
Familiarity with tools like WhatsApp Business, Shopify, and basic Excel/Google Sheets.
A passion for fashion, customer care, and quality service.
Ability to work in a fast-paced start-up, growing environment with ownership and initiative.

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