Client Delight Team Lead

24 hours ago

Hyderabad, India Savart Full time
Client Delight Team Lead

Experience: 3+ years 

Job Type: Full- Time

Mode of Work: Work from Office

Location: Himayath Nagar, Hyderabad

Required skills & experience

·       3–5 years of client success / customer experience / account management experience, ideally in fintech or wealth management

·       Prior experience in leading or mentoring a team while also handling individual responsibilities.

·       Excellent communication (verbal & written) and conflict resolution skills.

·       Empathy-driven mindset with the ability to balance client satisfaction and business goals.

·       Basic understanding of equity markets with NISM Level 1 & 2 RIA certification.


Core responsibilities

·       Develop a strong understanding of Savart’s products, services, and client journey to ensure accurate and impactful communication.

·       Ensure individual excellence by owning high-value client relationships, solving queries, and identifying opportunities to improve their experience.

·       Create and implement structured communication flows (email, WhatsApp, calls) to ensure smooth, proactive engagement with clients at every stage of their journey.

·       Handle day-to-day escalations from the team, ensuring timely and empathetic resolution while coaching team members on preventive action.

·       Work cross-functionally with Product, Business, and Operations teams to resolve client issues and gather feedback for improvements.

·       Drive a culture of empathy, accountability, and continuous improvement within the team.


Nice to Have:

·       Exposure to high-growth startup environments.

·       Comfort with multilingual communication (Telugu, Hindi, etc. can be a plus).

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