Dms Executive

3 weeks ago

Noida, India Crazibrain Solutions Full time

Key Responsibilities:

  • • User Support & Training
  • • Act as the first point of contact for sales representatives, distributors, and supervisors for DMSSFA-related queries.
  • • Provide training and refresher sessions to new and existing users on system functionalities.
  • • System Monitoring & Issue Resolution
  • • Monitor daily transactions, order flows, and synchronization between DMS and SFA.
  • • Troubleshoot and resolve user-reported issues (login, data sync, order booking, schemes visibility, etc.).
  • • Escalate complex issues to IT or vendor teams and follow up until closure.
  • • Data Management & Reporting
  • • Ensure data accuracy across DMS–SFA (product master, price lists, schemes, customer details).
  • • Generate and share reports on system usage, error logs, and support tickets.
  • • Work with sales teams to validate order and scheme data discrepancies.
  • • System Enhancement & Testing
  • • Gather feedback from users to improve system usability.
  • • Participate in UAT (User Acceptance Testing) for new features or updates.
  • • Coordinate with vendors for implementation of patches, upgrades, and bug fixes.

Required Skills & Competencies:

  • • Strong understanding of Sales Force Automation (SFA) and Distributor Management Systems (DMS).
  • • Knowledge of FMCG / Consumer Goods distribution processes (order booking, inventory, schemes, claims).
  • • Good problem-solving and analytical skills to identify and resolve issues quickly.
  • • Strong communication skills to interact with field teams, distributors, and technology partners.
  • • Ability to handle multiple support tickets and prioritize based on business needs.
  • • Proficiency in MS Excel, reporting tools, and ticketing systems.

Qualifications:

  • • Graduate in IT, Computer Science, Business, or related field.
  • • 2–5 years of experience in DMS / SFA support role (FMCG or similar industry preferred).
  • • Experience in tools such as Botree, Bizom, Salesforce SFA, or similar platforms is an added advantage.

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