Insurance Specialist

1 month ago

delhi, India Genpact Full time
We are inviting applications for the role of Process Associate
In this role, you will be responsible to work on new business submission to validate availability of minimum required information in the document and segment the same to correct underwriting department with proper platform setup
Responsibilities
· Transaction processing according to standard work & SOP
· Prioritize transactions according to documented guidelines to meet SLA
· Plans and organizes tasks and work responsibilities to achieve objectives
· Comprehending and responding to customer inquiries. Identify, research, and resolve problems.
· Assist with/perform other team tasks as required.
· Accurately maintain and record data for production
· Understand and apply LM’s Core Competencies.
· Interact with Onshore /Offshore and customer in a respectful and professional manner via email and on calls if required
Qualifications we seek in you
Minimum Qualifications
Any graduate (except technical, BE and LLB)
Essential skills:
· Good analytical and problem solving skills
· Ability to communicate verbally and through emails with businesses
· Proven ability to build effective working relationships with clients & internal stakeholders
· Positive attitude with a focus on continuous process improvement and an open mind to change
· BPO or Captive work experience.
· Excellent Written and Verbal Communication skills.
· Ability to facilitate and own resolution of discrepancies and disputes.
· Ability to handle multiple priorities within strict time constraints.
· Ability to independently research, analyze, and recommend solutions to close open items and discrepancies.
· Ability to successfully interact in a challenging and high-risk collection environment with demanding internal and external customers.

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