Senior Business Analyst

2 weeks ago

Bengaluru, Karnataka, India Quantiphi Full time

Role: Senior Business Analyst - Conversational Designer

Years of Experience: 4 - 9 years

Location: Mumbai, Bangalore and Trivandrum

Roles & Responsibilities:

● Gather customer requirements, analyze their needs and determine analytical requirements for virtual agent:

● Define use cases

● Design a human-to-virtual-agent conversation flow iteratively

● Apply industry best practices and promote standards for execution and delivery approach

● Guide the customer on technology evaluation, technical thought leadership and direction for Conversational AI projects.

● Act as a liaison between stakeholders, project teams, and development teams.

● Showcase thought leadership on technology roadmaps, agile development methodologies and best practices.

● Managing customer communication & relationships

Required Skills:

● Experience in at least one of the following areas: Analytics, AI, Linguistics, Copywriting, UX Design or Product Design

● Excellent communication, articulation, abstraction, analytical and presentation skills

● Ability to work with minimal supervision in a dynamic and timeline sensitive work environment

● Excellent aptitude in business analysis and awareness of quantitative analysis techniques. Your plans and actions are backed by not just gut feeling but also customer/ industry/ market research

Nice to have skills:

● Experience in AI bot platforms, such as DialogFlow/API.AI, Cloud ML, Microsoft Bot Framework and Azure Cognitive Services, Amazon Lex, IBM Watson, Wit.ai, Salesforce Einstein etc. (as a Project

Manager/Analyst/Consultant)

● Strong understanding of the NLP space (natural language understanding, sentiment analysis, personality insight, Generative AI etc.), conversational interfaces, and leveraging existing services and libraries (integration, configuration, training, continuous learning)

● Well versed with voiced based processing (text to speech, speech to text)

● PMP, PSM certification

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