Senior Service Delivery Manager

2 weeks ago

gurgaon, India IGT Solutions Full time
We are looking for IT Services Delivery Manager (Travel Domain)
Duration: Permanent-Fulltime
Job Description:
Overview: We are seeking a dynamic and experienced Delivery Manager to oversee our L1 Support team with a strong technical background in Java and .NET technologies. The ideal candidate will possess excellent leadership skills, a deep understanding of software development methodologies, and a proven track record of managing successful delivery of projects within a fast-paced environment.
Requirements:
Bachelor's degree in a relevant field, such as Computer Science, Information Technology, or Engineering.
Strong technical background with hands-on experience in Java and .NET development.
Excellent leadership and interpersonal skills, with the ability to motivate and inspire cross-functional teams.
Exceptional communication skills, both verbal and written, with the ability to effectively interact with clients and internal stakeholders.
Solid understanding of software development methodologies (Agile, Waterfall, etc.) and ITIL practices.
PMP, ITIL, or other relevant certifications are a plus.
Proven mini. 12 years experience as an IT Services Delivery Manager, Project Manager, or similar role in the travel industry.
Strong knowledge and understanding of IT services and technologies, with a focus on areas such as infrastructure management, application development, cybersecurity, cloud computing, and data management.
Demonstrated success in managing and delivering complex IT projects within budget and on schedule.
Excellent leadership, communication, and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders and manage client relationships.
Proficiency in IT service management methodologies (e.g., ITIL) and project management methodologies, with certification (e.g., PMP, ITIL) being a plus.
Solid problem-solving and decision-making abilities, with a proactive and solution-oriented mindset.
Strong organizational skills, attention to detail, and ability to prioritize tasks in a fast-paced environment.
Familiarity with the unique IT challenges and requirements within the travel industry, including reservation systems, booking platforms, data privacy, and compliance.
Availability to travel occasionally for client meetings and project-related activities.
If you are a results-driven IT professional with a passion for the travel industry and a proven track record in delivering exceptional IT services, we would love to hear from you. Join our team and contribute to the success of our clients in the travel domain by providing innovative and reliable IT solutions and services
About Organization - IGT Solutions Pvt Ltd
IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. We have a global delivery footprint, spread across 23 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Spain, Colombia and the USA, with 20000+ CX and Technology experts from 35+ nationalities.
IGT's Data & Digital team collaborates closely with our customer’s business & technology teams to take solutions faster to market while sustaining quality, while focusing on business value and improving overall end-Customer Experience. Our offerings include industry solutions as well as Digital services & consulting, encompassing analytics; automation; digital engineering; delivery management; cloud & DevOps practices. These are backed by robust state of the art AI/ML associated software products. We work with leading global enterprise customers to improve between business & technology by enabling rapid business value realization leveraging Digital Technologies.
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
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