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Delivery Manager
1 week ago
- Role Purpose:
The main goal of this position is to increase revenue, enhance operational efficiency, and deliver exceptional customer service by overseeing daily operations, ensuring contract compliance, optimizing resources, and developing capabilities within the account. - Strategy Planning:
- Collaborate with senior stakeholders on strategic plans
- Identify new revenue streams in different geographies
- Ensure understanding of client experiences to address issues proactively - Contract Compliance & Governance:
- Meet all SLA parameters and address audit findings promptly
- Monitor delivery parameters for quality and timely performance
- Lead project escalations and risk management - Resource Allocation & Retention:
- Plan resources effectively to maximize productivity
- Offer training and certifications to retain resources
- Drive engagement activities for team stickiness - Capability Development:
- Lead client-specific certification programs
- Conduct trainings for skill and leadership development
- Build and review training calendar for continuous improvement - Stakeholder Interaction:
- Coordinate with internal and external stakeholders for quality delivery
- Engage with client leadership to update on project progress
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