Workforce Planning Level 2 Fulfillment Solution Partner

2 days ago

Noida, India NTT DATA, Inc. Full time

Req ID:

We are currently seeking a Workforce Planning Level 2 Fulfillment Solution Partner to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

As a Level 2 Fulfillment Solution Partner in NTT DATA, you will have the opportunity to work with a global organization supporting various technologies. Each person within the Workforce Planning Team will have the opportunity to grow and set their own path to success. The ideal candidate will have experience in Workforce Planning or a related field. Those who are motivated and have a sense of ownership will be successful.

Responsibilities

  • Responsible for end-to-end internal staffing/resource management for allotted accounts which includes planning, identifying and allocating employees for projects.
  • Interacts with leaders to validate and qualify resource demand from the perspective of skillset, location, cost and lead time, Assess and advise on fulfillment feasibility, to include any associated risks.
  • Hosts and provides reporting for regular demand fulfillment and bench calls with individual practice groups to ensure proactive communication and resolution of issues.
  • Manages employee ramp-downs prior to coming available to determine if they can be reassigned to any upcoming open demand.
  • Triages Resource Requests (RRs), reviews RRs for accuracy, completeness and compliance, and, if necessary, follow up with initiators to get Resource Requests corrected to achieve approval.
  • Interacts with employees to explain projects and setting/managing on role, technology and domain.
  • Coordinates with various departments like recruitment, training, immigration and employee relations for smooth functioning of Workforce Planning Fulfillment Solution Partner activities.
  • Implements standard procedures to handle recurring activities such as monitoring employee assignment end dates.
  • Manages escalations and complaints from delivery in the Demand & Supply cycle of talent fulfillment. (This could require time spent researching an escalated issue or preparing a detailed report to present to management.)

  • Maintains data integrity in NTT tools by generating multiple reports and analyzing the results to find missing and wrong data that impacts report results.

  • Provides input for bi-monthly and monthly Practice Capability reviews for Leadership meetings.

  • Escalates any concerns to FSP Practice Capability Lead as needed.

Required skills

  • Minimum 4 years of Workforce Planning experience in IT/ITES
  • Minimum 3 years of experience using Microsoft Office tools (Word, Excel, PowerPoint, Outlook)

Other Preferred Characteristics:

  • Detail-oriented with the ability to work independently
  • Highly skilled in MS Excel and pivot tables
  • Prior experience in recruiting highly preferred

  • Good interpersonal and communication skills, high level of tact, diplomacy, and confidentiality

  • Basic project management skills a plus

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