Category Manager

4 weeks ago


Chandigarh, India Urban Company Full time

Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high quality, standardized and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

Urban Company started out as UrbanClap in Nov 2014, when its founders, Abhiraj, Raghav and Varun realized that the home services industry was predominantly unorganized, fragmented and offline. Customers found it difficult to avail quality services in a convenient manner, and service professionals were struggling to make ends meet, having to rely upon several middlemen, contractors, and local aggregators. The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind -


  1. Customer love: Build a platform that offers truly delightful and differentiated services
  2. Partner empowerment: Build a deep, full-stack partnership with service partners, helping improve their earnings and overall livelihood
  3. Technology first: Bring innovation and technology to an age-old industry


The category manager is responsible for onboarding the right quality supply to ensure demand is fulfilled with the right customer experience being delivered. There are 3 major roles within this mandate –

  • Onboarding the right quality supply to ensure demand is fulfilled with the right customer experience being delivered
  • Ensuring no breakage in daily operations in your city
  • Implementing growth and quality improvement initiatives in sync with category heads at central level

Owning above mandate will require you to do the following –

  • Building a strong connect with service professionals in your city
  • Deploying your analytical skills to deep dive on key business problems and propose solutions
  • Getting your hands dirty in terms of going on ground to understand real issues, be it customer experience, partner onboarding, etc.
  • Running tight processes and SOPs in the city related to partner onboarding, service quality improvement, etc.


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