Director of Service Operations

1 week ago


Delhi, India Teleperformance Full time
Interested folk can drop in their resume " ".

Exp: 14-20YrsRole: Director - Service DeskLocation: GurgaonShift : 24*7 (Rotational Shift)

Purpose of PositionThe Director/Sr. Director IT Service Desk will be responsible for overseeing all service desk operations and evaluating them according to established goals. Will be required to devise and establish IT policies and systems to support the implementation of strategies set by upper management. In addition, the Director of Operations is accountable for the financial performance of the assigned sites/programs. As a senior leader, the Director of Operations liaises with other members of the Executive, Global and Site level leadership team to develop and implement corporate strategy

Primary Duties, Responsibilities and Requirements:Provide strategic direction and executive leadership over Service desk/operation.Develop and implement strategic plans and activities to ensure overall operational, financial and growth objectives are met.Lead process-improvement initiatives that deliver financial targets (CSI).Ensure key performance metrics, including resolution rates, response times, and quality, utilization, and customer satisfaction measures are defined and achieved.Set strategic vision to re-establish a positive, high-energy workplace culture creating a high level of employee trust and engagement.Significant focus on retention/attrition.Develop/implement/manage employee engagement initiatives to enhance workplace culture.Contribute to the development of infrastructure, processes, and systems to increase the quality and efficiency of support to our clients and employees.Interface effectively with key internal teams including operations, IT, Human Resources, Training, Finance and Quality.Contribute to building employee and client focus throughout the organization.Manage the hiring, development, retention, and performance of the IT SD Operations organization.Perform other related duties as requiredInterpret and ensure self and subordinates are in compliance with Company/client specific policies, procedures and initiatives, and all lawsParticipate and represent Service desk during leadership/CIOs/other reviews and showcase trends/other improvement/progress.Liaison with other technology functions/account managers to deliver the desired goals and ensure continuous service improvement
  • Operations Director

    3 weeks ago


    Delhi, India Arcadis Full time

    Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.We are more than 36, people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the worlds most complex...


  • Delhi, Delhi, India Black Pearl Consult Full time

    Job DescriptionOur client, a leadingrehabilitation healthcare facilitybased in Abu Dhabi, is currently looking for aDirector of Operations.In this role, you will be responsible for the following and not limited to:To provide leadership on the design, operational delivery, and enhancement of collaborative comprehensive services in line with organizational...


  • delhi, India Moris Media Full time

    Company DescriptionMoris Media is one of the largest and most comprehensive PR & Digital Marketing agencies, serving in more than 40+ countries with a team of global Digital Doctors. We offer our services in 10+ languages, eliminating all language barriers. Our mission is to spread the significance of digital marketing and bring uniformity to the domain that...


  • Delhi, India Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...


  • Delhi, Delhi, India Moris Media Full time

    Company Description Moris Media is a leading PR & Digital Marketing agency, operating globally in over 40 countries with a team of digital experts. We provide services in multiple languages, breaking down all communication barriers. Our goal is to emphasize the importance of digital marketing and bring consistency to how startups and companies engage with...

  • Director

    4 weeks ago


    delhi, India IILM Academy Of Higher Learning, Lucknow Full time

    Position:DirectorAssociate DeanProfessor ManagementJob Location: IILM Lucknow, Description:IILM Lucknow, an AICTE approved Management Institute since 1999, is looking for a Director to head the institute. The candidate should have passion and willingness towards institution building and ability to constantly assess opportunities to improve the...


  • Delhi, Delhi, India Overit Full time

    Job DescriptionHiring immediately,Director of OperationsAre you ready to take the reins and drive success in a thriving, innovative environment? We're searching for a Director of Operations to be a pivotal force in our talented, close-knit team of creative and marketing professionals. The Director of Operations role involves overseeing the agency's daily...

  • Director

    2 weeks ago


    Delhi, Delhi, India IILM Academy Of Higher Learning, Lucknow Full time

    Position:DirectorAssociate DeanProfessor ManagementJob Location: IILM Lucknow, Description:IILM Lucknow, an AICTE approved Management Institute since 1999, is looking for a Director to head the institute. The candidate should have passion and willingness towards institution building and ability to constantly assess opportunities to improve the organization's...


  • delhi, India Hero Vired Full time

    About Us:Are you ready to be part of an exhilarating journey with an innovative, high-growth startup backed by the prestigious Hero Group, one of the nation's largest and most esteemed business conglomerates?Hero Vired is your opportunity to join a premium learning experience that offers cutting-edge industry programs and world-class partnerships, shaping...


  • Delhi, India Hero Vired Full time

    About Us:Are you ready to be part of an exhilarating journey with an innovative, high-growth startup backed by the prestigious Hero Group, one of the nation's largest and most esteemed business conglomerates?Hero Vired is your opportunity to join a premium learning experience that offers cutting-edge industry programs and world-class partnerships, shaping...


  • Delhi, India Overit Full time

    Job DescriptionHiring immediately,Director of OperationsAre you ready to take the reins and drive success in a thriving, innovative environment? We’re searching for a Director of Operations to be a pivotal force in our talented, close-knit team of creative and marketing professionals. The Director of Operations role involves overseeing the agency's daily...


  • Delhi, India Hero Vired Full time

    About Us:Are you ready to be part of an exhilarating journey with an innovative, high-growth startup backed by the prestigious Hero Group, one of the nation's largest and most esteemed business conglomerates? Hero Vired is your opportunity to join a premium learning experience that offers cutting-edge industry programs and world-class partnerships, shaping...

  • Director Operations

    4 days ago


    Delhi, India Akamai Full time

    Is program managing global teams your forte?Do you enjoy being a trusted partner to global business leaders and people managers?Join our Global Real Estate and Workplace Productivity (GREWP) TeamGREWP supports Akamai's business objectives by engaging and enabling employees worldwide. You'll collaborate with overseas teams, Go to Market leaders, the Office of...


  • Delhi, Delhi, India Ground Zero Full time

    Role: Director of Operations Location: New Delhi Experience: 8+ yearsSalary Range: 14-18 LPA About organization Migration and Asylum Project (MAP), is India's first and only dedicated legal centre for the study of forced displacement and migration issues. Established in 2013, MAP adopts the law as a tool to promote safe migration and recognises it as a...


  • delhi, India Interactive Avenues Full time

    Position SummaryWe are looking for you - The, Account Director has ultimate accountability for the effectiveness of the entire Client Servicing team. An Account Director looks beyond the day-to-day needs of an account to ensure the long-term stability and growth of the relationship and revenue. The Account Director must serve as the client’s strategic...


  • new delhi, India Egis Operations Full time

    The Environmental Social Governance Engineer is in charge of the definition, improvement and monitoring of the ESG policy, rules and practices in collaboration with the Business Line, the Region Middle East & Saudi Arabia and the country India, in conformity with the Group policies, corporate rules, with the local regulations, Health & Safety rules and the...


  • New Delhi, India Egis Operations Full time

    The Environmental Social Governance Engineer is in charge of the definition, improvement and monitoring of the ESG policy, rules and practices in collaboration with the Business Line, the Region Middle East & Saudi Arabia and the country India, in conformity with the Group policies, corporate rules, with the local regulations, Health & Safety rules and the...

  • Deputy Director

    4 weeks ago


    New Delhi, India World Resources Institute Full time

    About your role :You will be reporting to the Director of Operations; as a Deputy Director,  role will allow you to determine the identifiable building blocks of organization and mission success, which often outlives our tenure in the organization. The goal is to enable the organization to control our mission destiny. The Deputy Director takes pride in...

  • Deputy Director

    2 weeks ago


    New Delhi, India World Resources Institute Full time

    About your role:You will be reporting to the Director of Operations; as aDeputy Director,role will allow you to determine the identifiable building blocks of organization and mission success, which often outlives our tenure in the organization. The goal is to enable the organization to control our mission destiny. TheDeputy Directortakes pride in many...


  • Delhi, India Italian Hospitality Collection Full time

    Job DescriptionWe are recruiting for aCluster Director of Operationsfor Chia Laguna Resort, which is composed of three hotels:Conrad Chia Laguna Sardinia, Baia di Chia Resort Sardinia Curio Collection by Hilton and the 240 room Hotel Village.Conrad, is one of three luxury brands within Hilton, catering towards the Smart Luxury mindset, and offering it’s...