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Client Servicing: Associate Director
3 months ago
We are looking for you - The, Account Director has ultimate accountability for the effectiveness of the entire Client Servicing team. An Account Director looks beyond the day-to-day needs of an account to ensure the long-term stability and growth of the relationship and revenue. The Account Director must serve as the client’s strategic marketing partner and must provide leadership in the category of interactive marketing. The Account Director also serves as the internal team leader and drives integration with all the verticals. This role is responsible for demonstrating a strong working knowledge of the Indian digital space. The role sets the tone for how the account is managed by assuring focus on key client objectives and best practices.
Account Management
Develops, manages, and monitors client service delivery executions of the assigned accounts
Oversees process development and execution management
Assures quality control of all campaign planning and implementation
Enforces Best Practices
Prepares and presents annual financial plans and human resources plans
Client Management
Acts as a client visionary by bringing a highly valued perspective to the client based on a deep understanding of their business, issues and opportunities
Oversee the implementation of the annual planning in conjunction with the client team
Continuously evaluate and improve upon all digital media opportunities
To become completely familiar with the client’s organizational structure, planning process, marketing calendar and the needs of key stakeholders.
Team Leadership & Development
Embraces and encourages a culture based on team work, collaboration, and intellectual curiosity
Motivates, leads, and manages internal teams, working collaboratively to drive programs that meet our clients’ performance and business objectives
Drives adoption of stated account management best practices through example setting, positive reinforcement and behavioural correction
Assists in interviewing, hiring, training, mentoring, developing, and evaluating team members
Conducts performance reviews and career path plans for direct reports
Provide training in planning to their direct reports and bellow teams
Process Improvement
Facilitates the development and documentation of best practices for improving operational efficiencies within the team and the group
Cross-Selling
Understands and explains the features and benefits of all Interactive Avenues services
Qualifications
Education:
Post Graduate / MBA
Must have experience in the digital landscape
Strong management/marketing experience including: team, budget and client relationship
Excellent writing and presentation skills
Extreme attention to detail with the ability to prioritize and execute in a fast-paced environment
What You Can Expect From Interactive Avenues
Interactive Avenue’s vision is to make advertising more insightful to the brands. We do this by employing the world’s very best talent to solve some of the toughest challenges of today’s digital marketing landscape. It’s important that we hire people whose values reflect those of our own: genuine, results-focused, daring and insightful. As an Interactive Avenues employee, we promise you a workplace that invests in your career, cares for you and is fun and engaging. We believe these factors create a workplace where you can be yourself and do amazing work.
