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Director of Operations

3 months ago

Delhi, Delhi, India Ground Zero Full time

Role: Director of Operations
Location: New Delhi
Experience: 8+ years
Salary Range: 14-18 LPA

About organization

Migration and Asylum Project (MAP), is India's first and only dedicated legal centre for the study of forced displacement and migration issues. Established in 2013, MAP adopts the law as a tool to promote safe migration and recognises it as a powerful instrument for empowerment, analysis, advocacy and policy development. As a result of its efforts, MAP has emerged today as one of the foremost advocates for forced migrants in the region and works to expand the legal protection space for this group. It continues to evolve as an organisation, expanding its activities and constantly innovating to address the growing needs of migrant communities in light of the local and international context through a range of programmes that focus on legal assistance, research, advocacy, empowerment and financial inclusion. For more information, visit: ;

Position overview

The Director of Operations will lead all core support functions at MAP to achieve its organisational objectives. The incumbent will play a crucial role in overseeing the operational aspects of the organisation and ensuring the smooth running of day-to-day activities and will be responsible for ensuring the efficient functioning of all operational aspects i.e. Finance, People & Culture, and Facility Management. This role requires strong leadership, management skills, strategic planning expertise, a passion for our mission, and the ability to lead a diverse team in a fast-paced environment.

Key Roles and Responsibilities

Strategic Planning and Collaboration:

  • Collaborate with the executive team to develop and implement strategic plans and initiatives to achieve organisational goals.
  • Provide input and recommendations on operations strategies, policies, and plans affecting the organisation.
  • Foster cross-departmental collaboration and communication between different stakeholders to drive operational excellence and achieve organisational objectives. Facilitate a continuous learning culture at MAP by providing the necessary operational support.

Finance and Procurement:

  • Work in collaboration with the accounting team to implement proper accounting and reporting structure for the organisation.
  • Monitor finance compliance to internal and external (donor and government) rules and regulations and review reports to donors to ensure adherence to workplans and budgets; maintain control on operations budget and identify any exceptions or possible implications of under / over spending in a timely manner.
  • Maintain oversight on financial and procurement activities i.e. monthly, quarterly and annual reports, to monitor, evaluate and optimise cash flow, variances and liquidity. Oversee the legal, grants, and contracts functions to streamline processes and guide the team concerning current regulatory requirements, focusing on FCRA. Coordinate and/ or lead all donor, statutory, and internal audits with the relevant programme and operations functionaries at MAP.

People and Culture Management:

  • Provide support to the management team in the development of an effective human resource strategy.
  • Supervision of the Human Resources team.
  • Foster a positive organisational culture and employee engagement through effective leadership and communication.
  • Develop and maintain organisation-specific policies and procedures in compliance with organisation management frameworks and local laws.

Compliance and Other Related Tasks:

  • Address all operational, regulatory and statutory requirements.
  • Act as a focal point to interact with vendors, service providers, and other external stakeholders to support operational objectives.
  • Represent the organisation in meetings, conferences, and other forums related to operations and organisational strategy.
  • Any other task assigned by Chief Operating Officer.

Qualifications and Experience

  • Post-graduate degree in Business Administration, Finance, Accounting, Human Resources or related field, or other comparable educational qualification; Minimum 8-10 years relevant work experience, preferably with an international or local NGO with at least 6 years of demonstrated leadership experience.
  • Background of working with issues such as access to justice, migration, and/or gender based violence is desirable.
  • Proven track record of successfully leading operational functions and managing diverse teams.
  • Strong financial acumen, including budgeting, financial analysis, and grant management experience.
  • Knowledge of Income Tax, FCRA, GST, and labour regulations.
  • Experience working with external auditors, compliance, and regulatory oversight. Excellent communication (written and verbal), negotiation, and interpersonal skills. Ability to think strategically, solve problems creatively, and drive results in a dynamic environment.
  • Strong sense of personal integrity, attention to detail and understanding of confidentiality and ethics is essential.
  • Open to Indian citizens only.

Why MAP?

  • Opportunity to lead from the front, working with leaders across the organisation and the senior leadership team;
  • Understand the inner workings of an organisation in its expansion phase and contribute directly to organisational building and development;
  • Be part of a team comprising of highly qualified and dynamic professionals who are deeply committed to social justice and bringing about transformative change in the development sector;
  • Develop intellectual leadership, innovate, work independently, and engage with diverse stakeholders;
  • Enhance understanding of the international development sector, particularly UN/INGO systems and procedures; and
  • Work in a structured and highly professional environment, with clearly defined roles, but allowing for creativity and a space for finding unique solutions.

Selected candidates are expected to join on July 1, 2024 (negotiable). Any extensions or modifications to these dates will be notified through our website, social media handles, and emails to prospective candidates.

Female candidates are strongly encouraged to apply.