Customer Support
3 weeks ago
Flexible working options
Opportunity to make a positive impact
Work alongside & learn from best in class talent
The Job
Your responsibilities will include:
Provide professional and friendly service through our email and live-chat channels.
Help others and be able to stay calm under pressure.
Translate client's product into Chinese.
Be given the tools to do so easily, and you translate regularly, and moderate others' translations.
The Profile
This project requires:
Customer support experience in a fast-paced environment
Great Korean and English communication skills, both written and oral to be able to liaise effectively to different stakeholders across the region
Should love making customers happy
Should have the ability to assess each customer’s issues
Knows how to deal with difficult customers/clients
Has good analytical and problem-solving skills
Has good accurate records keeping
Must be a good team player
Can work with minimal supervision
Ability to prioritize and multitask
Knowledge of Domains, SEO, and Analytics is a plus
Must be able to work remotely and full-time (at least 40 hours per week)
The Employer
Our client is a modern, mobile-optimized website builder that’s extremely easy to use. Their mission is to give everyone the power to unleash their individuality.
The client headquarters is currently based in Shanghai, China but they have deep Silicon Valley roots. They’re backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others.
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