Customer Support Engineer

3 weeks ago

Delhi, India Zoho Corporation B.V. Full time
Job DescriptionAre you a dynamic and ambitious Customer Support professional looking to kick-start your career in the technology industry? Zoho is seeking a highly motivated Customer Support Engineer to join our talented team and be part of our exciting growth journey.

This is an excellent opportunity for a self-starter with a passion for Customer Support to gain valuable experience and grow within the organization.

About usWelcome to the fascinating world of Zoho, where innovation, efficiency, and customer-centric solutions converge to transform businesses across the continent. As one of the leading providers of cloud-based software and services, Zoho has been at the forefront of empowering organizations of all sizes to thrive in the digital age.

Privately held and deeply committed to solving problems through global collaboration, our organisation believes in experimentation, iteration, and following your instincts.

Zoho Corporation is a leading provider of SaaS products, empowering businesses worldwide with innovative solutions. We are seeking a dedicated Customer Support Engineer to join our team and provide exceptional support to our customers in the European market.Learn more about us, our customers, our story and our people.

Key ResponsibilitiesLearn and master Zoho's suite of SaaS products to become a product expert.

Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.

Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.

Maintain accurate and detailed records of customer interactions and resolutions.

Contribute to the creation and improvement of support documentation.

Requirements

Full professional proficiency in English.

5+ minimum total experience required with 1-3 years of hands-on experience included.

Understanding of software programs; prior experience with SaaS products is an advantage.

Ability to learn quickly and adapt to evolving product features.

Excellent problem-solving and analytical skills.

Comfortable working in an office environment.

Bonus Skills:Previous customer support experience.

Basic programming knowledge.

Benefits

Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role

Continuous training and professional development opportunities

Supportive and inclusive work environment

Clear development plan in the short, medium and long run

Participation in coaching and mentoring schemes

Opportunity to work with a global team and contribute to the growth of a leading technology company

It is important for the applicant to hold a national or EU passport, have a valid work authorisation and be within commutable distance.The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate. Together, let's shape the future of business softwareRequirementsBachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). Proven experience in a presales or technical consulting role, preferably in the IT industry. Strong knowledge of infrastructure technology solutions, including IT security, service management, endpoints management and monitoring and IT analytics. Excellent communication and presentation skills, with the ability to convey complex technical concepts to both technical and non-technical audiences. Demonstrated ability to build relationships and collaborate effectively with prospective clients, customers and internal stakeholders. Strong analytical and problem-solving skills, with a keen attention to detail. Self-motivated and proactive, with the ability to work independently and manage multiple tasks simultaneously. Flexibility to travel as needed to meet with clients and attend industry events

  • Customer Technical Support Engineer

    1 day ago

    Delhi, India BeatRoute Full time

    Software Support EngineerAbout UsBeatRoute is an enterprise-grade Sales Enablement platform that goes beyond automation and helps customers achieve their sales outcomes with its unique goal-driven sales technology.More than 150 Retail & Distribution companies such as those in the Consumer Goods industry rely on BeatRoute to solve their sales problems and...

  • Customer Technical Support Engineer

    1 day ago

    delhi, India BeatRoute Full time

    Software Support EngineerAbout UsBeatRoute is an enterprise-grade Sales Enablement platform that goes beyond automation and helps customers achieve their sales outcomes with its unique goal-driven sales technology.More than 150 Retail & Distribution companies such as those in the Consumer Goods industry rely on BeatRoute to solve their sales problems and...

  • Customer Support

    7 days ago

    Delhi, India Central Vision Full time

    customer support customer support customer support customer support customer support customer support customer support customer support customer support customer support customer support customer support 9310138332 customer support customer support customer support customer support customer support **Salary**: ₹12,000.00 - ₹22,000.00 per...

  • Customer Support

    4 weeks ago

    Delhi, India Central Vision Full time

    customer support customer support customer support customer support customer support customer support customer support customer support customer support customer support customer support customer support 9310138332 customer support customer support customer support customer support customer...

  • Customer Support Advocate

    3 weeks ago

    Delhi, India Harmonic Full time

    DescriptionCustomer Support Advocate (1 year contract) Harmonic is the industry leading solution for the transformation for video, cable and media companies, with smarter, faster, and simpler video streaming and broadband services. We are at the forefront of industry innovations, with simplified streaming using the cloud or software as a service, or...

  • Customer Support

    4 weeks ago

    Delhi, India Naariy Ecommerce Ventures Private Limited Full time

    Order management: Helping customers with order placement, tracking, cancellations, and returns. Resolving any issues related to order fulfillment or delivery. Product knowledge: Developing a deep understanding of the company's fashion products, including fabrics, sizing, colors, and style details. Providing accurate information and recommendations to...

  • Customer Support Executive

    7 days ago

    Delhi, Delhi, India Roadcast Tech. Solutions Pvt. Ltd. Full time

    **Greetings to all,** At RoadCast, we are building the world’s most advanced logistics automation platform. We partner with organisations to offer them a complete mobility management suite to help them scale their business faster than ever. RoadCast’s technology expertise has been successful in helping our customers create efficient supply chains...

  • Software Support Engineer

    4 weeks ago

    Delhi, India Trilliant Full time

    Trilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions.We are a device-agnostic, integrated,...

  • Software Support Engineer

    1 month ago

    delhi, India Trilliant Full time

    Trilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions.We are a device-agnostic, integrated,...

  • Customer Support Executive

    4 weeks ago

    Delhi, Delhi, India Roadcast Tech. Solutions Pvt. Ltd. Full time

    **Greetings to all,** At RoadCast, we are building the world’s most advanced logistics automation platform. We partner with organisations to offer them a complete mobility management suite to help them scale their business faster than ever. RoadCast’s technology expertise has been successful in helping our customers create efficient supply chains...

  • Software Support Engineer

    1 month ago

    Delhi, India Trilliant Full time

    Trilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions. We are a device-agnostic, integrated,...

  • Software Support Engineer

    1 month ago

    Delhi, India Trilliant Full time

    Trilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions.We are a device-agnostic, integrated,...

  • Lead -Customer Support

    3 weeks ago

    Delhi, India Nexapp Technologies Private Limited Full time

    Job DescriptionJob Summary:We are seeking a highly skilled and experienced Network Engineer Lead to join our team. As a key member of our technical department, you will be responsible for handling all escalated network issues, leading a team of network engineers, and ensuring exceptional customer satisfaction. Thisrole requires a deep understanding of...

  • Customer Care Executive

    4 weeks ago

    Delhi, India AM2PM Support Pvt Ltd Full time

    Qualifications: - High School Diploma or equivalent - Excellent communication skills - Fluency in English and any other language (optional) - Friendly attitude and good customer service skills - Proficiency in computer programs and technology - Knowledge of customer care techniques - Able to work independently - Provide accurate information about products...

  • IT Support Engineer

    3 days ago

    Delhi, India Flintex Consulting Pte Ltd Full time

    Job DescriptionJOB SUMMARY:You will be stationed at Client’s premises and provide support for the client’s IT administration and related support for users.RESPONSIBILITIES:1. Support on-site and remote end-users to resolve IT-related issues. (hardware/software/network) on their notebooks/desktops and related peripherals.2. Perform installations,...

  • DevOps Support Engineer

    4 weeks ago

    delhi, India Oracle Full time

    Work with Oracle’s world class technology to develop, implement, and support Oracle’s global infrastructure.The Oracle SaaS-at-Customer Operation team is looking for self-motivated, an Agile Principal Production Services Developer and Operations support with DevOps culture and a dynamic hands-on team player to join our global team and work at the cutting...

  • IT Support Engineer

    5 hours ago

    Delhi, India Parmar Staffing Ltd Full time

    Job DescriptionThis is a remote position.IT Support Engineer - SAAS - RemoteWe are hiring for a fully remote IT Support Engineer to work with a SAAS business based in the UK.The role will be supporting users of the SAAS product.You will have at least 3 years experience of in supporting software users.Your duties will includeAnswering and fixing helpdesk...

  • Customer Support Executive

    7 days ago

    Delhi, Delhi, India Hands Carpets Full time

    As a Customer Support Executive, you will play a crucial role in ensuring a positive experience for our customers. You will be the frontline support for inquiries, assistance, and guidance, offering a high level of service and professionalism. **Location**: New Delhi**: **Job Profile**: We are seeking a Customer Support Executive who will be responsible for...

  • Support Engineer

    3 weeks ago

    Delhi, India Sisco Jobs Full time

    Job DescriptionJob Title: Support EngineerLocation: Chennai, IndiaJob Type: Full-timeRequirementsKey Responsibilities:Take full responsibility for operational work, ensuring all systems function seamlessly and efficiently.Oversee and monitor the integrity and scheduling of data pipelines, identifying and resolving any issues that arise using SQL, AWS...

  • Customer Support

    4 weeks ago

    Delhi, India S.v enterprise Full time

    I need customer support executive Good communication skills Good knowledge of marketing **Job Types**: Full-time, Fresher **Salary**: From ₹18,000.00 per month **Benefits**: - Work from home Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Delhi, Delhi: Reliably commute or planning to relocate...