Customer Care Executive
2 months ago
Qualifications: - High School Diploma or equivalent
- Excellent communication skills
- Fluency in English and any other language (optional)
- Friendly attitude and good customer service skills
- Proficiency in computer programs and technology
- Knowledge of customer care techniques
- Able to work independently
- Provide accurate information about products and services
- Identify customer needs and help customers use specific features
- Understand customer requirements and provide appropriate solutions
- Research required information using available resources
- Follow up with customers to ensure their issues are resolved
- Maintain a record of customer interactions and transactions
- Update customer profiles in internal databases
- Comply with company policies and procedures
- Suggest process improvements to enhance customer service experience
Skills: - Excellent communication and interpersonal skills
- Good problem-solving and decision-making skills
- Strong attention to detail
- Ability to work well under pressure
- Ability to work independently and as a team
- Excellent organizational and time management skills
Benefits: - Completely remote working
- Immense learning opportunity
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Flexible schedule
- Work from home
Schedule:
- Day shift
- Morning shift
- Rotational shift
Supplemental pay types:
- Shift allowance
- Yearly bonus
Ability to commute/relocate:
- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma (preferred)
**Experience**:
- Customer service (required)
- Technical support (required)
- total work (required)
**Language**:
- Hindi (required)
- English (required)
Application Deadline: 21/04/2023
Expected Start Date: 20/04/2023
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