Customer Service Representative

4 weeks ago

Bengaluru, India LEOS International Full time

Job Title:
Customer Service Representative – Real Estate

Job Description:

A Customer Service Representative in real estate is responsible for handling client inquiries, providing property-related information, supporting sales and leasing teams, and ensuring an excellent client experience. The role requires strong communication skills, patience, and a client-first mindset to resolve issues and guide clients throughout the buying, selling, or leasing process.

Key Responsibilities:

  • Respond to phone calls, emails, and in-person inquiries from clients and prospects.
  • Provide accurate information about available properties, prices, features, and locations.
  • Assist in scheduling property visits and coordinating with sales or leasing agents.
  • Follow up with clients after property viewings and maintain a strong customer relationship.
  • Handle customer complaints and resolve issues efficiently and professionally.
  • Maintain records of customer interactions, leads, and transactions in CRM systems.
  • Support the sales and admin teams in document preparation and data entry.
  • Coordinate with internal departments to ensure smooth client service delivery.
  • Stay informed about market trends and new property listings.
  • Assist in organizing real estate events, open houses, or property exhibitions.

Qualifications and Skills:

  • Education: Bachelor's degree in Business Administration, Marketing, or a related field (preferred).
  • Experience: 1–2 years in customer service; real estate experience is a plus.

Skills:

  • Excellent verbal and written communication skills.
  • Strong interpersonal and problem-solving skills.
  • Ability to handle complaints with patience and professionalism.
  • Proficiency in Microsoft Office and CRM tools.
  • Organized and detail-oriented with good time management.
  • Good command of language (English ).
  • Knowledge of real estate terms and processes is a plus.

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