Desktop Support Specialist
4 weeks ago
Desktop Support Specialist - Norfolk (onsite)
The Desktop Support Specialist provides local and remote end user support.
They install, configure, maintain, and upgrade all microcomputer and peripheral equipment as needed to ensure standards and quality assurance levels are met.
They are the first responders to IT Help Desk phone calls and emails and troubleshoot and correct user problems to the application access level while promoting a helpful and positive image to our internal customers and external vendors alike.
- Troubleshoots desktop or laptop computer problems to the hardware component or application access level and resolves any issues found in a timely manner.
- Updates their open Help Desk tickets daily keeping customers informed of the progress.
- Document problem resolutions in the Help Desk application software.
- Setup and configure desktop or laptop computers as needed.
- Creates and maintains documentation pertaining to hardware or software installation procedures.
- Maintain an accurate list of computer assets.
- Provide excellent customer service at all times.
- Miscellaneous related duties or projects as assigned.
Requirements
Working knowledge of:
- MS Windows operating systems
- MS Office applications and Office 365
- Internet and common Internet browser software
- Excellent customer service skills in person or over the phone
- Microcomputer hardware and software troubleshooting skills
- Peripheral equipment troubleshooting skills such as printers, copier and fax
- Ability to stay calm and focused in a stressful environment
- Vocational or Technical Diploma required, with 1-3 years industry experience, Associate degree preferred.
- CompTIA A+ certification, CompTIA Network+ certification, Any Microsoft cert a plus
Benefits Paid Days Off
Health Insurance
Dental
Vision
401K
Short/Long term disability
Requirements
Experience Required: 3 or more years of business development experience selling to senior business and IT stakeholders Experience Required: Demonstrated achievement in sales in the IT industry. Proven successful experience selling cloud, service desk, network operations services, information technology solutions and/or other recurring revenue. Proven, successful experience selling project based, professional services with an information technology focus Strong understanding of how enterprises and business functions utilize services offerings from vendors to drive improved efficiency, financial results and employee engagement Demonstrated ability to handle objections and drive best new practice ideas to impact their business Understanding of client’s needs and IT pain points and the ability to translate them into sales opportunities that create true business value Inherent ability to influence others regarding complex topics – hunter mentality and self-starter Socially comfortable speaking with strangers across a broad range of business and information technology topics The ability to handle pressure, meet deadlines, and be accountable for results Excellent verbal and written communication skills, including facilitation of group presentations Bachelor's degree or equivalent work experience
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