Desktop Support Engineer
3 weeks ago
About TechKnowledgeHub
TechKnowledgeHub.org is a non-profit organization dedicated to empowering individuals and communities through technological education and resources. We provide a platform for learners of all skill levels to access comprehensive tutorials, guides, and support on a wide range of technology topics.
The Role
We are seeking a highly experienced Desktop Support Engineer to join our growing team. In this role, you will be responsible for providing exceptional technical support to our users, ensuring their desktops and workstations function optimally. You will troubleshoot a wide range of technical issues, diagnose problems, and implement effective solutions.
Responsibilities
- Provide first-line technical support to users via phone, email, and ticketing system
- Troubleshoot and diagnose hardware and software issues related to desktops, laptops, and peripherals
- Resolve technical problems efficiently and provide clear explanations and solutions to users
- Install, configure, and maintain desktop software and operating systems
- Document technical issues and resolutions for future reference
- Stay up-to-date on the latest desktop technologies and industry best practices
- Maintain a positive and professional demeanor while interacting with users
Qualifications
- Minimum of 10 years of experience in desktop support or a related field
- Proven experience troubleshooting and resolving a wide range of hardware and software issues
- Strong understanding of Windows operating systems and a working knowledge of macOS
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to users of all levels
- Ability to work independently and as part of a team
- Excellent problem-solving and analytical skills
- Strong commitment to providing exceptional customer service
Benefits
- Competitive salary and benefits package (details to be shared with shortlisted candidates)
- The opportunity to work in a fast-paced and dynamic environment
- Make a positive impact on a mission-driven organization
- Continuous learning and development opportunities
To Apply
Please submit your resume and cover letter to [email address removed]. In your cover letter, please tell us about your experience in desktop support and why you are interested in working at TechKnowledgeHub.org.
We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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