Technical Trainer

Company Description

Every minute of every day, Smiths Detection's threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.

Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.

Job Description

Job Purpose:

A critical position in the global training department's ability to deliver a successful worldwide, the incumbent will collaborate with a complex breadth of global stakeholders internally and will have regular contact with our customers. The role holder will need to support the delivery of the Global Training Strategy and incorporate this into innovative training delivery methods.

Duties:

• Conduct training events (e.g. for customer technicians, PDM, Programs, P&T, Service, Sales, technicians of agencies) in English, if necessary also in other common foreign languages, in accordance with the Global training plan in a target group-oriented manner. Ensure efficient and effective processing.
• Develop and design training material (e.g. presentations, videos, handouts), taking into account didactic aspects. Consideration of standards, rules and regulations such as SD Style Guide, SD Service Concept. Ensure system storage of the completed documents.
• Develop training programmes (e.g. agenda, method, framework conditions). Independently research and prepare the necessary content. Participate in project meetings.
• Provide support as needed including developing training material, conducting training with regard to products from other locations.
• Conduct T3 training for new trainers (internal trainers and external training providers).
• Collaborate with Technical Writers, Service and Products & Technologies on diagnostic strategies and troubleshooting guides.
• Evaluate feedback from training events for improvements to training materials and technical documentation. Maintain proactive communication with Technical Authors and Technical Service.
• Support in the creation of immersive and digital training solutions for multiple sectors with differing requirements.
• Ensure multiple contracts are delivered on time, within budget and delivering a 100% accurate learner's journey.
• Provide advice and guidance in the Training Needs Analysis requirements stages of training development and liaise with customers to ensure accuracy in the portrayal of their requirements.
• Champion the information flow for process improvement and quality information in India and other countries where relevant.
• Demonstrate early career stage leadership skills, working with the Global Training Director and the SMT to deliver the Training Strategy and lead on Workstream activity that enables the team to meet the Director's targets.
• Establish and maintain exceptional relationships with Marketing, Product Managers, Product Specialists, regional Service Managers and regional Service Leads to support the needs of the business.
• Provide consultancy to others in the creation and implementation of instructor led training.
• Provide knowledge of the commercial application of Training, Education or Instructional Design demonstrating awareness of emerging technical trends.

Qualifications

Education:

• Education:
  Must hold a Degree in Electrical or Mechanical Engineering or relevant experience of no less than 3 years.
• Technical educational qualifications in a related subject are not required but is desirable.

Knowledge/Skills:

• Able to respond in a timely way to global staff from different time zones.
• Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Individual must be proficient in MS Office applications.
• Ability to handle stressful situations and adapt to changing priorities.

Equal Opportunity Statement

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.