Customer Success Associate
1 week ago
Responsibilities: Own relationship with assigned clients, including onboarding, implementation, training etc. Monitoring accounts to ensure a positive customer experience with the company’s products or services Analyzing potential issues related to customer accounts and channelizing internally for a faster resolution. Coordinating with other departments Sales, Engineering and Product to ensure that customers’ needs are met. Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team Review the customer journey, identifying how it and #x27;s supported, taking a consultative approach in helping clients overcome issues and achieve goals Serve as day-to-day contact for assigned accounts, identify areas of opportunity, highlight best practices, and document them Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings Maintain existing customer success metrics and data Requirements: Sound knowledge of CCTV Infrastructure and its working is a must.Should be aware of and have practical experience of working on port forwarding, DDNS configurations, RTSP protocol, NVR/DVR, IP cameras,etc. Minimum 2 years of client interaction experience for B2B clients. Should be self-motivated and self-directed Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels Excellent organizational and problem-solving skills How we work: We use Microsoft Teams for daily communication, conduct daily standups and team meetings over Teams. We value open discussion, ownership, and a founder mindset. We prioritize design, amazing UI/UX, documentation, to-do lists, and data-based decision-making. We encourage team bonding through bi-weekly town halls, destressing sessions with a certified healer, and fun company retreats twice a year. We offer a 100% remote workplace model, health insurance, top performers eligible for attractive equity options, mental health consultations, company-sponsored upskilling courses, growth hours, the chance to give back with 40 hours for community causes, and access to a financial advisor. Wobot is an Equal Opportunity Employer
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Customer Success Associate
18 hours ago
India TekXera Full timeCustomer Success Associate (Hebrew Language) – RemotePosition: Customer Success Associate – L1 Work Mode: Remote (Work From Home) Process: International Customer Support Experience: 1–5 Years Location: Pan India (Remote)About the RoleWe are hiring skilled and customer-focused Customer Success Associates (L1) with Hebrew language proficiency to support...
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Customer Success Associate
2 weeks ago
Bhopal, Madhya Pradesh, , India Magnet Brains Software Technology DBA Pabbly Full time ₹ 2,50,000 - ₹ 5,00,000 per yearCustomer Success Associate (CS - L1) An entry -level position in the customer support department. The Customer Success Associate (CS - L1) will be responsible for providing technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to handle complex queries effectively. Seeking guidance and mentoring from more...
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Technical Customer Success Associate
3 weeks ago
India ensuredit Full timeThe Technical Customer Success Associate will be responsible for ensuring the success of our customers throughout their lifecycle with our SaaS product. They will work closely with customers to understand their business goals and objectives and develop a strategic plan for achieving those goals using our product. They will also serve as the primary point of...
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Customer Enablement and Success Associate
14 hours ago
India Numerize AI Full timeJob Title: Customer Enablement & Success Associate (Entry level) Location: Hyderabad Only Experience: 0–1 years Employment Type: Full-time Company: Numerize.ai About Numerize Numerize is an AI-first startup revolutionizing financial management for the F&B industry globally with Neo Accounting—our smart, automated accounting platform. We empower...
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Customer Success
13 hours ago
Chennai, India PurplePond Financial Planners Full timeJob Description Job Title: Executive Customer Success Location: Chennai T.Nagar (Work from Office) Experience: Fresher / 1-2Years Experience in Investment/ Insurance/ Customer Co-ordination Company Overview: PurplePond is a customer centric, principle-oriented company committed to providing comprehensive 360-degree financial planning solutions to our...
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Cybersecurity Customer Success Associate
2 weeks ago
Bengaluru, India CloudSEK Full timeJob Description WHO ARE WE We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy! CloudSEK, one of India's most trusted Cyber security product companies, is on a mission to build the world's fastest and most reliable...
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Customer Success Associate, Scale
1 week ago
Delhi, India JLL Full timeJob Description Job Title: Customer Success Associate, Scale Location: India (Remote), must work US business hours About the Role: Our Scaled Customer Success Managers (CSM) play a crucial role in building long-term, transformational relationships across a high-volume portfolio of 50-75 accounts. You will drive success through data-driven insights,...
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Customer Success Associate III
3 weeks ago
Gurugram, India Rackspace Technology Full timeJob Description Job Title: Customer Success Associate III - IN JOB DESCRIPTION: Provides support to the Service Delivery Managers in our largest customer base ensuring fast and efficient response and resolution of customer requests. Working alongside teams of Service Delivery Managers the Service Delivery Associate proactively manage inbound customer...
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Associate Customer Success Manager, Scale
2 weeks ago
Bengaluru, India Workato Full timeJob Description About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency...
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Customer Success Executive
4 days ago
Surat, India PW (PhysicsWallah) Full timeJob Description Job Title: SST Associate Location: Surat Company: Physics Wallah (PW) Employment Type: Full-Time About the Role: Physics Wallah is looking for a dedicated and analytical SST Associate to join our Student Success Team in Surat. In this role, you will be responsible for driving initiatives that enhance student performance, engagement, and...
