Senior Admission Counsellor

4 weeks ago

Hyderabad, Telangana, India upGrad Study Abroad Full time

RESPONSIBILITIES & DUTIES


• Engage with assigned leads and promptly initiate contact through the

auto dialer system.


• Qualify leads by assessing their interest, needs, and eligibility for

upGrad's programs for Germany and Italy public universities.


• Build rapport, credibility and establish trust with leads through effective

communication and active listening.


• Schedule Video Counselling (VC) sessions with Admission Counsellors

for qualified leads.


• Coordinate schedules and ensure smooth communication between

leads and Admission Counsellors to facilitate the enrollment process.


• Maintain accurate records of lead interactions and follow-up activities in

the CRM system.

BASIC ELIGIBILITY CRITERIA


• Minimum of 2 years of Edtech-sales experience (Study Abroad is plus ), with at least 1 year spent in a single company.


• Min Graduation is required.


• Previous experience working a 6-day work week.


• Currently working in the capacity of an individual contributor.


• Proven track record of meeting targets in the existing company.

SKILLS


• Excellent verbal communication skills with an emphasis on fluency in the English language.


• Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.


• Ability to persuade learners towards attending the Video Counselling (VC) session to ultimately influence their enrollment decisions.


• Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements.

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