Assistant Manager, Retirement Services

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Assistant Manager, Retirement Services (Compliance Testing) In this role you must also be willing to work in flexible and varying shifts through the year. As a part of the team, you must react proactively, positively, patiently and effectively for seekingclarifications, have a customer centric approach in problem solving. Responsibilities A compliance specialist is responsible to handle High Complex Testing, research and reporting as aligned. Compliance Plan Queue monitoring might be an added responsibility ensuring all activities are completed within TAT. Additional quality checks ensure end to end Plan Testing is completed with 100% quality in first instance. Coordinate with other Operations group to ensure follow-up testing activities in OMNI / Relius are completed within deadline. There may also be a need to coordinate with internal departments on application or hardware issues related to daily functions. Support meeting Service Level Agreements for TAT, utilization, productivity & quality. Maintain and analyze process queue status and reports as assigned. Participate and transfer information to all associates on a timely basis via regular team meetings. per responsibility assigned. Handle query resolution for new hires in the group as assigned. Build strong understanding of Compliance process and core recordkeeping systems and understand how they work and connect. Analyze existing systems and processes to identify gaps and opportunities for cost/ quality/ process improvements. Provide guidance and advisory support on regulatory compliance to internal teams Establish, monitor and maintain compliance for the services, including plan compliance based on the Applicable Compliance Requirements Be a SME in the assigned group or process. Qualifications we seek in you Minimum Qualifications / Skills RelevanIndustry experience primarily in US Retirement Compliance Domain. Hands on experience of research in Relius suite of products. Strong understanding of concepts and terminology of financial services industry, especially in Retirement (DC). Prior Compliance Testing knowledge and transition experience is essential. Hands-on experience in handling Queue management. Well versed with MS Office applications (Word, Excel & PowerPoint, Teams, etc.). A ‘can-do’ attitude and the ability to work in a team environment and adapt to change is essential Willingness to work in shifts. Preferred Qualifications/ Skills MS Excel Skills – Intermediate MS Word- Intermediate Shift Type Evening Shift Shift Timings 3:30 PM – 1:30 AM (IST) Fixed Shifts Yes Weekends Off Yes OJT N/A  Location Remote Why join Genpact? • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation • Make an impact – Drive change for global enterprises and solve business challenges that matter • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.