Assistant Manager, Soft Services

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Corporate Solutions (Integrated Facilities Management)  ROLE AND RESPONSIBILITIES OVERALL ROLE Client is a fast-paced, collaborative and innovation-driven environment. The requirement is for a mindset that is very hands-on, energetic, helpful and straight forward. Achieve excellence in maintenance service programs at Client, obtaining the highest possible standards and practices. Manage the scope of contracts to ensure agreed deliverables are met within the stipulated time. To provide comprehensive facility, contract and procurement management for services to the client, with a focus on continuous improvement. To achieve financial and other targets established by the Facility Manager. Achievement of the Key Performance Indicators and Service Level Agreements targets. POSITION GOALS Set up Standard Operating Procedures for the management of Soft services and ensure compliance at site. Must be able to recognize system shortcomings and respond to operational and emergency situations Achievement of the Key Performance Indicators and Service Level Agreement targets. MAJOR RESPONSIBILITIES Site Operations Management Manage all outsourced service contracts and Jones Lang LaSalle personnel, including inspections and quality management of service delivery – this includes all cleaning functions i.e. administration, Reception, pest control and client services  Develop and implement building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems  Ensure an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by Client Routinely inspect all contracted services to ensure performance measures are being maintained according to their defined SLAs and scorecards  Plan, organize and arrange internal events for any processes or business  Actively coordinate with builder on daily closure of snags and focus on continuous enhancement of service deliveries related to building activities  Ensure continuous supply of office stationery and consumables to maintain business continuity with defined inventory on site  Capture cost and tracking methods for all consumables and other supplies  Achieve client satisfaction to Client expectations  24/7 emergency call support and site attendance is required Monitoring GUTS tickets for closure Audit the Asset register from time to time ` Staff Management Manage and assist with the personal development of all direct reports  Develop and manage succession plans for all direct reports  Actively seek to train subordinates in all aspects of the non-technical services  Vendor Management  Vendor grooming and real time monitoring of services and periodic reviews  Manage service contracts including inspections and quality management of service delivery  Ensure timely payment to vendors Follow a structured vendor management program as per Client specifications which includes monthly meetings with vendors with a proper agenda and carrying out relationship health checks Health management Ensure compliance with statutory regulations on fire, health and safety standards. Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times. Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment. Reporting  Assist in compilation of all MIS  Contribute to the monthly management report and quarterly business review to Client and other reports as required  Support the Manager, Facilities on process implementation, standardization and benchmarking and achieving short and long term operational cost saving initiatives  Others Maintain equipment database for site. Develop and implement innovative programs and processes that reduce utility costs, increase productivity and savings. Initiate strategies to achieve measurable improvements in energy consumption. Participate in emergency evacuation procedures including crisis management and business continuity  Any responsibility/ task given by the client/ Manager, going forward will be a part of the JD. CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA Ideal Experience Tertiary qualifications in property, building or facilities management preferable Contract Administration Experience required Excellent people skills and ability to interact with a wide range of client staff and demands Demonstrated experience with tendering and service improvement initiatives required.  Knowledge of occupational safety requirements Strong PC literacy and proven ability to manage daily activities using various systems. Demonstrated experience with continuous improvement initiatives  Demonstrated experience with client reporting and preparation of reports Management of resource to ensure no disruption to client business. Is able to make difficult decisions and resolve problems or improve operations  Actively searches out opportunities to achieve best results  Critical Competencies for Success Adherence to Key Performance Indicators Implementation of Best Practices  Agreed cost savings initiatives KEY STAKEHOLDERS Client Engineering Managers Vendor staff REPORTING TO Site Lead Location: On-site –Gurugram, HRScheduled Weekly Hours: 48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at om. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.