Facility Executive- Soft

JLL supports the Whole You, personally and professionally.
Facility Executive - Soft Services
Integrated Facilities Management - Work Dynamics
**What this job involves**:
To provide comprehensive facility and contract management for the client, with a focus on continuous improvement.
Achievement of the Key Performance Indicators and Service Level Agreement targets
Property Operations
Managing all outsourced service contracts and Jones Lang LaSalle personnel, including inspections and quality management of service delivery - this includes all cleaning functions, Pantry and Mailroom Pest Control, Indoor plant maintenance services.
Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
Routinely Inspect all contracted services to ensure performance measures are being maintained
Ensure Helpdesk service/Corrigo requests are attended to in time.
Effectively manage the mailroom services to ensure an on time deliverable system
Achieve client satisfaction to Client expectations.
Reporting
Daily/Weekly reports.
Contribute to the Monthly Management Report to client and other reports as required.
Vendor Management
Manage service contracts, including inspections and quality management of service delivery
Prepare tender documentation, evaluation of tenders; prepare contracts
Management of contract resource to achieve Service Level Agreements to Key Performance Indicators at optimum cost for Client.
Others
Manage all Health and Safety issues and actively participate in Health and Safety reviews
Tertiary qualifications in property, building or facilities management required.
Excellent people skills and ability to interact with a wide range of client staff and demands.
Strong PC literacy and proven ability to manage daily activities using various systems.
Demonstrated experience with continuous improvement initiatives highly desirable.
Demonstrated experience with client reporting and preparation of reports required.
Achievement of Contracted Service Levels and Performance Indicators.
Achievement of contracted Customer Satisfaction expectations.
Management of resource to ensure no disruption to client business.
Achievement of savings initiatives as agreed with Client.
Delivery of Agreed Initiatives as per Client/Jones Lang LaSalle Initiatives Road Map.
Achievement of performance goals as agreed with manager
Is able to make difficult decisions and resolve problems or improve operations.
Actively searches out opportunities to achieve best results
Listens effectively and communicates through actions and examples. Have strong written and oral communication skills.
Mastery in the field
You should have earned an experience of more than 4 to 5 years in Facility Management - Soft Service. We’ll also expect you to work as a part of a diverse team in both leadership and individual contributor expertise.
**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.