Soft Services Executive

3 days ago

Gurugram Haryana, India JLL Full time

JLL supports the Whole You, personally and professionally.
**Position**: Soft Services Executive
Job Summary
Responsible for overseeing and coordinating all soft services operations within assigned facilities to ensure optimal workplace environment, employee satisfaction, and operational efficiency. Manages vendor relationships and service delivery across multiple soft service disciplines.
**Key ResponsibilitiesService Management**: Oversee cleaning, catering, security, landscaping, pest control, and waste management services
**Vendor Management**: Manage relationships with multiple soft service vendors, ensuring SLA compliance and cost optimization
**Quality Assurance**: Conduct regular inspections and audits to maintain service quality standards
**Budget Management**: Monitor and control soft services budgets, process invoices, and identify cost-saving opportunities
**Compliance**: Ensure all services comply with health, safety, and environmental regulations
**Stakeholder Management**: Liaise with tenants, employees, and management regarding soft service requirements
**Reporting**: Prepare regular reports on service performance, costs, and improvement initiatives
Required QualificationsBachelor's degree in Facility Management, Business Administration, or related field
3-5 years of experience in facility management or soft services
Strong vendor management and negotiation skills
Knowledge of FM software and MS Office Suite
Understanding of health and safety regulations
Excellent communication and problem-solving abilities
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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