Senior Manager, Retirement Services

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Senior Manager, Retirement Services (Compliance Testing) In this role you must also be willing to work in flexible and varying shifts through the year. As a part of the team, you must react proactively, positively, patiently and effectively for seekingclarifications, have a customer centric approach in problem solving. Responsibilities Compliance Plan Queue monitoring might be an added responsibility ensuring all activities are completed within TAT. Additional quality checks ensure end to end Plan Testing is completed with 100% quality in first instance. There may also be a need to coordinate with internal departments on application or hardware issues related to daily functions. Support meeting Service Level Agreements for TAT, utilization, productivity & quality. Maintain and analyze process queue status and reports as assigned. Conducting and transferring information to all associates on a timely basis via regular team meetings. per responsibility assigned. Build strong understanding of Compliance process and core recordkeeping systems and understand how they work and connect. Analyze existing systems and processes to identify gaps and opportunities for cost/ quality/ process improvements. Provide guidance and advisory support on regulatory compliance to internal teams Establish, monitor and maintain compliance for the services, including plan compliance based on the Applicable Compliance Requirements Be a SME in the assigned group or process. Develop and Implement Compliance Programs: This includes creating policies, procedures, and training materials related to ERISA compliance.  Monitor Plan Operations: Regularly review and assess plan operations to identify potential compliance issues.  Manage Reporting Requirements: Ensure timely and accurate reporting to regulatory bodies, including the Department of Labor (DOL).  Advise on ERISA Matters: Provide guidance to management and other departments on ERISA-related matters.  Conduct Audits and Investigations: Perform internal audits and investigate potential compliance violations.  Work with Legal and Compliance Teams: Collaborate with legal counsel and other compliance professionals to address complex issues. Stay Current on ERISA Regulations: Keep up-to-date with changes in ERISA law and regulations. Qualifications we seek in you Minimum Qualifications / Skills Relevant years of rich Industry experience primarily in US Retirement Compliance Domain, ERISA, or employee benefits. Hands on experience of research in Relius suite of products. Strong understanding of concepts and terminology of financial services industry, especially in Retirement (DC). Prior Compliance Testing knowledge and transition experience is essential. Hands-on experience in handling Queue management. Professional certifications like the Certified ERISA Professional (ASPPA) Excellent analytical, problem-solving, and communication skills. Strong understanding of ERISA regulations and requirements Well versed with MS Office applications (Word, Excel & PowerPoint, Teams, etc.). A ‘can-do’ attitude and the ability to work in a team environment and adapt to change is essential Willingness to work in shifts. Preferred Qualifications/ Skills MS Excel Skills – Intermediate MS Word- Intermediate Shift Type Evening Shift Shift Timings 3:30 PM – 1:30 AM (IST) Fixed Shifts Yes Weekends Off Yes OJT N/A  Location Remote