Customer Success Manager

4 weeks ago


chennai, India Pearlcon Technologies Full time

Job Description :


  • Build and strengthen client relationships by developing success plans and executing on those plans in a timely and organized manner.
  • Handling and Guiding the Customer Success teams towards achieving the targets.
  • Identify up sell opportunities and work with the sales team to see them through the sales cycle
  • Manage client expectations and desired outcomes using strong leadership, project management, presentation skills.
  • Primary point of escalation for account issues, following through on resolution by Partners, Professional Services, Sales, and/or Maintenance teams
  • Act as the 6Storage client advocate for assigned book of clients, ensuring key decision makers understand the value of 6Storage
  • Proactively help the client meet their business objectives by becoming a true partner who can help educate and guide the client through business transformations.
  • Report client status to all levels of the organization using both qualitative and quantitative measures.
  • Demonstrate the best-practices solution to make the case for expansion of modules licensed and to show opportunities for improvement
  • Capture, coordinate, and track client feature requests with the Product Team


Skills You Need to be :

  • Ability to create Setup the account on 6Storage cloud and follow up customer to get required data for migration.
  • Ability to show value of the product and upsell the additional products from 6Storage
  • Ability to conduct customer interviews and engage them for reviews in review platforms in Capterra.
  • Ability to drive continuous improvement of Client Services across the company by helping to create a culture focused on customer success (Marketing, Product, Sales, Finance, Executive)
  • Ability to demonstrate the product.


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