Program Manager, Global Command Center

4 weeks ago


hyderabad, India ADCI HYD 20 SEZ Full time
Are you passionate about creating customer-centric solutions that drive measurable results with global impact? Do you like to dive deep to understand problems? Does working across diverse teams, geographies, and cultures sound exciting to you? If so, the WWCP Global Command Center (GCC) team is looking for a people to fix the issues impacting customer experience in real time and plan, implement/improve the new/existing processes & tools with a focus on standardization and automation of ream time management processes
WWCP-GCC is the command center for Amazon CS with core responsibility of real time service level management (customer experience) and occupancy management (cost). In addition to the core responsibility outlined above, GCC is also responsible for incident management to mitigate risk to customer experience. With a view on continuous improvement, GCC also drives multiple projects aimed at standardization & automation of real time management processes
We are seeking an entrepreneurial and motivated individual with a strong operations and project management background, a passion for customers, exceptional communication skills and a logical mindset with a supreme attention to detail.
Job Responsibilities
- Continuously monitor the real time network performance and take actions to mitigate any risk to metrics and customer experience
- Support the GCC team in day-to-day operation by maintaining constant communication with site operations, senior leadership, technology teams and other internal clients on status of real time metrics and customer experience.
- Manage high severity incidents by running conference calls with different teams to mitigate risks to metrics, customer experience and associate experience
- Define and scope projects by working closely with internal teams and their clients to understand their needs and priorities.
- Plan and execute the identified projects by working with various teams
- Comfortable in writing daily business review documents and preparing reports for Senior leadership
- Dive deep into data/process, identify problems and identify solution if possible and present to leadership
Amazon is an Equal Opportunity Employer
We are open to hiring candidates to work out of one of the following locations:
Hyderabad, TS, IND

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent

PREFERRED QUALIFICATIONS

- Experience with Excel

  • Hyderabad, India ADCI HYD 20 SEZ Full time

    Are you passionate about creating customer-centric solutions that drive measurable results with global impact? Do you like to dive deep to understand problems? Does working across diverse teams, geographies, and cultures sound exciting to you? If so, the WWCP Global Command Center (GCC) team is looking for a people to fix the issues impacting customer...


  • hyderabad, India ADCI HYD 20 SEZ Full time

    At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. Amazon's Customer Service (CS) organization is seeking an experienced Program Manager to join the...


  • Hyderabad, India ADCI HYD 20 SEZ Full time

    At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. Amazon's Customer Service (CS) organization is seeking an experienced Program Manager to join the...


  • Hyderabad, India ADCI HYD 20 SEZ Full time

    Amazon.com's World Wide Capacity Planning team is seeking a highly skilled and motivated individual to help drive down CS costs. Our teams' objective is to manage all incoming contact volumes and associate capacity at our customer service centers worldwide.An ideal candidate has a background in customer service, Workflow Management and excellent program...


  • hyderabad, India ADCI HYD 20 SEZ Full time

    Amazon.com's World Wide Capacity Planning team is seeking a highly skilled and motivated individual to help drive down CS costs. Our teams' objective is to manage all incoming contact volumes and associate capacity at our customer service centers worldwide.An ideal candidate has a background in customer service, Workflow Management and excellent program...


  • Hyderabad, India ADCI HYD 20 SEZ Full time

    Amazon.com's World Wide Capacity Planning team is seeking a highly skilled and motivated individual to help drive down CS costs. Our teams' objective is to manage all incoming contact volumes and associate capacity at our customer service centers worldwide.An ideal candidate has a background in customer service, Workflow Management and excellent program...


  • Hyderabad, India ADCI HYD 20 SEZ Full time

    Amazon.com's World Wide Capacity Planning team is seeking a highly skilled and motivated individual to help drive down CS costs. Our teams' objective is to manage all incoming contact volumes and associate capacity at our customer service centers worldwide.An ideal candidate has a background in customer service, Workflow Management and excellent program...


  • hyderabad, India ADCI HYD 20 SEZ Full time

    Amazon.com's World Wide Capacity Planning team is seeking a highly skilled and motivated individual to help drive down CS costs. Our teams' objective is to manage all incoming contact volumes and associate capacity at our customer service centers worldwide.An ideal candidate has a background in customer service, Workflow Management and excellent program...


  • Hyderabad, India ADCI HYD 13 SEZ Full time

    Love data as much as we do? Do you enjoy working in an entrepreneurial, fast paced environment, solving complex problems and delivering innovative solutions? Do you like to innovate and simplify? Want to influence at Amazon? We have the career for you.The WFS CS Planning organization owns the end-to-end workforce planning and execution of Amazon's candidate...


  • Hyderabad, India ADCI HYD 20 SEZ Full time

    Are you passionate about creating customer-centric solutions that drive measurable results with global impact? Do you like to dive deep to understand problems? Does working across diverse teams, geographies, and cultures sound exciting to you? If so, the WWCP Global Command Center (GCC) team is looking for people who can develop and apply domain/process...


  • hyderabad, India ADCI HYD 20 SEZ Full time

    Are you passionate about creating customer-centric solutions that drive measurable results with global impact? Do you like to dive deep to understand problems? Does working across diverse teams, geographies, and cultures sound exciting to you? If so, the WWCP Global Command Center (GCC) team is looking for people who can develop and apply domain/process...


  • Hyderabad, India ADCI HYD 20 SEZ Full time

    Are you passionate about creating customer-centric solutions that drive measurable results with global impact? Do you like to dive deep to understand problems? Does working across diverse teams, geographies, and cultures sound exciting to you? If so, the WWCP Global Command Center (GCC) team is looking for people who can develop and apply domain/process...


  • Hyderabad, India ADCI HYD 20 SEZ Full time

    Are you passionate about creating customer-centric solutions that drive measurable results with global impact? Do you like to dive deep to understand problems? Does working across diverse teams, geographies, and cultures sound exciting to you? If so, the WWCP Global Command Center (GCC) team is looking for people who can develop and apply domain/process...


  • hyderabad, India ADCI HYD 20 SEZ Full time

    Are you passionate about creating customer-centric solutions that drive measurable results with global impact? Do you like to dive deep to understand problems? Does working across diverse teams, geographies, and cultures sound exciting to you? If so, the WWCP Global Command Center (GCC) team is looking for people who can develop and apply domain/process...


  • hyderabad, India Pinkerton Full time

    Job Summary: /b> Command Centre Executive will be responsible tob> /b> Execute continuous operational use of CCTV and Access Control System (ACS) within the respective Command Center. Essential Functions: Represent Pinkerton's core values of integrity, vigilance, and excellence. Periodic review of functions/system updates of CCTV and...


  • Hyderabad, India Pinkerton Full time

    Job Summary: /b> Command Centre Executive will be responsible tob> /b> Execute continuous operational use of CCTV and Access Control System (ACS) within the respective Command Center. Essential Functions: Represent Pinkerton's core values of integrity, vigilance, and excellence. Periodic review of functions/system updates of CCTV and its working...


  • Hyderabad, Telangana, India Pinkerton Full time

    We are as invested in your career as you are. As you navigate through these uncertain times, know that Pinkerton has been a stable, thriving corporation for over 170 years. As recognized leaders around the globe in the corporate risk management industry, you can rest assured that joining us now means moving to a future-looking company. We are here today,...


  • Hyderabad, India Uber Full time

    **About the Role** Uber's Security Response and Investigations (SRI) team is the cybersecurity incident response body at Uber. SRI responds to security incidents and mitigates security threats across the company. The SRI team is made of three teams: SOC (Security Operations Center), Investigations and Automation, and Incident Command. You will be joining...


  • Hyderabad, India Uber Full time

    **About the Role** Uber's Security Response and Investigations (SRI) team is the cybersecurity incident response body at Uber. SRI responds to security incidents and mitigates security threats across the company. The SRI team is made of three teams: SOC (Security Operations Center), Investigations and Automation, and Incident Command. You will be joining...


  • Hyderabad, India Micron Full time

    Our vision is to transform how the world uses information to enrich life for all.Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.JR52582 Director, Global Procurement Program and Process...