Department Manager

3 weeks ago


india Shoppers Stop Full time

JOB DESCRIPTION

Role: Department Manager

Reporting To: Unit Head

People Reporting To DM: Customer Care Associates

Qualification: Graduate/MBA/PGDBM

Experience: Min.1 year Managerial experience

Salary: Upto 550000 p.a

Location: Juhu/ Bandra


Key Deliverables


Achievement of Budgeted Plan

  • Works out action plans/tactics to match requirement


Competition mapping

  • Identifies parameters to track competition
  • Builds resources and databases of information on an ongoing basis by networking
  • Creates an index and updates it


Inventory Management

  • Does process mapping for movement of stocks from receiving bay to floor
  • Initiates stock-takes as per the agreed and laid down procedure
  • Ensures effective displays with the objective of achieving greater number of stock turns
  • Plans for perpetual inventory


Customer care/customer service

  • Ensures customers are guided to enable them to avail of value added services like gift-wrapping, alterations, exchanges & other conveniences
  • Sets up processes/initiates plans to build for moments of magic, avoid customer complaints & grievances


Customer feedback

  • Sets up mechanism for recording of verbal complaints / suggestions
  • Ensures collation of data on customer complaints / suggestions and circulates it to relevant people
  • Ensures in service recovery within agreed time-line (72 hours)
  • Ensures customers queries are addressed and complaints / grievances are resolved (I.e. moments of misery are converted into moments of magic)


Manpower availability

  • Anticipates shifts in customer entry pattern and directs supervisors to schedule CCA availability accordingly


Floor presentation

  • Understands the Visual Merchandising plan and customer buying process and translates the VM plan to match local needs and as per stock availability
  • Communicates the above to supervisors


Arrangement of stock in space allocated as per plan

  • Creates display plan of merchandise for his sections on the basis of underlying principles
  • Communicates the display plan and the underlying principles to the supervisors for the purpose of execution


Analysis and reporting

  • Analyzes available data, identifies causes and suggests solutions
  • Identifies all reports that need to be generated with frequency, schedules and identifies sources of information
  • Ensures compliance


Shrinkage control

  • Identifies most pilfered products and common methods of pilferage


  • Department Manager

    4 weeks ago


    india Massimo Dutti Full time

    1. Customer-focused • Advises customers and makes sure that the entire team complies with the standards established by the company, always being a role model. • Guarantees excellent customer service in his/her department. • Makes sure the team seeks customer loyalty ensuring a better shopping experience, always being a role model. 2. Sales management...

  • Department Manager

    4 weeks ago


    india Massimo Dutti Full time

    1. Customer-focused • Advises customers and makes sure that the entire team complies with the standards established by the company, always being a role model. • Guarantees excellent customer service in his/her department. • Makes sure the team seeks customer loyalty ensuring a better shopping experience, always being a role model. 2. Sales management...

  • Department Manager

    4 weeks ago


    india Massimo Dutti Full time

    Customer-focused • Advises customers and makes sure that the entire team complies with the standards established by the company, always being a role model. • Guarantees excellent customer service in his/her department. • Makes sure the team seeks customer loyalty ensuring a better shopping experience, always being a role model. 2. Sales management of...

  • Department Manager

    2 months ago


    india Shoppers Stop Full time

    Experience: Minimum 2 Years of Team Handling experience, preferably retail. Education: Graduate/MBA Set & Achieve the sales objective Develop, Communicate & Monitor sales plan to achieve the targets Ensure Floor is set as per Planogram Ensure manpower availability at all times Ensure merchandise is stacked properly for customers at all times Communicate,...


  • india HDJ & Associates, Inc. Full time

    Job Description The Electrical Department Manager shall provide direction, supervision, and coordination for a team of engineers and designers to successfully complete electrical design, technical analysis, and resolution of engineering problems pertaining to large industrial projects and shall work in conjunction with Project Managers and other team members...


  • India Smart Infrastructure Full time

    Job Description Join us in the Sunshine State, Florida, where you can be part of creating a lasting legacy of success for clients, employees. Embrace our mission of helping clients construct quality projects and experience a culture of care, fun, and accountability driving high motivation and performance.Position Overview: The Geotechnical Department...


  • india Smart Infrastructure Full time

    Job Description Join us  in the Sunshine State, Florida, where you can be part of creating a lasting legacy of success for clients, employees. Embrace our mission of helping clients construct quality projects and experience a culture of care, fun, and accountability driving high motivation and performance.Position Overview: The Geotechnical Department...

  • Department Manager

    4 weeks ago


    india JobsPassport Full time

    Job Description Team Leadership and Supervision: Lead, mentor, and manage a team of employees within the department.Delegate tasks and responsibilities effectively.Conduct regular team meetings to communicate goals, expectations, and updates. Operational Management: Oversee daily operations of the department to ensure efficiency and productivity.Monitor...

  • Head of Department

    7 days ago


    India Brainware University Full time

    At Brainware University , we are committed to providing an exceptional learning environment that fosters academic excellence, innovative research, and personal growth. Our Law Department is renowned for its robust curriculum, distinguished faculty, and dynamic student body. We are seeking a visionary and experienced leader to join us as the Head of...


  • india Intercon Recruitment Full time

    Job Description Assistant Department Manager - DurbanFast-moving brand dealership in Durban is currently seeking an Assistant Department Manager, with previous vehicle sales and evaluation experience.Remuneration  Package: Salary Basic R15 000 negotiable depending on Experience, plus commission.Pension Fund & Medical Aid, Company Vehicle and Fuel...


  • India Upgrade Full time

    Job Description We are a growing agency that helps businesses from different industries scale. Our team members are results-driven individuals who like to move fast, get the job done, and have fun doing it. We are seeking a driven and results-oriented leader to join our team. As the Lead Generation Department Manager, you will play a crucial role in...


  • india Upgrade Full time

    Job Description We are a growing agency that helps businesses from different industries scale. Our team members are results-driven individuals who like to move fast, get the job done, and have fun doing it. We are seeking a driven and results-oriented leader to join our team. As the Lead Generation Department Manager, you will play a crucial...


  • india Upgrade Full time

    Job Description About us: We are a growing agency that helps businesses from different industries scale. Our team members are results-driven individuals who like to move fast, get the job done, and have fun doing it. We are seeking a driven and results-oriented leader to join our team. As the Lead Generation Department Manager, you will play...

  • Department Manager

    3 weeks ago


    india ZARA SA Full time

    a) Customer Service Management To understand, anticipate and satisfy the needs of a customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns. b) Product Management Correctly controlling the product in your section to meet sales objectives assigned by direction, and to transmit the...


  • india Smart Infrastructure Full time

    Job Description Join us  in the Sunshine State, Florida, where you can be part of creating a lasting legacy of success for clients, employees. Embrace our mission of helping clients construct quality projects and experience a culture of care, fun, and accountability driving high motivation and performance.Position Overview: The Construction Materials...


  • india DIVISA HERBALS PRIVATE LIMITED Full time

    Administrative Assistant for Purchase Department Key Responsibilities: 1. Administrative Support:   - Assist the Purchase Manager and team with daily administrative tasks.   - Manage and organize the purchase department’s files, documents, and records.   - Handle correspondence, including emails, phone calls, and mail.   - Prepare and distribute...


  • India Pitambari Products Full time

    **EXECUTIVE IN EXPORT DEPARTMENT**: - Need any Graduate with experience in Export or International Sales - Responsible for generating new inquiries, preparing quotation and order follow-up & Negotiation with client for finalizing the orders. - Responsible for cold calling, monthly sales target achievement, payment follow-up. - Responsible for meeting...


  • india Themis Recruit Full time

    Job Description Themis Recruit are seeking a highly experienced and dynamic Head of Commercial Property Department to lead and expand a thriving commercial property department. The firm is a Top Tier firm recognised in the Legal 500. The ideal candidate will have over 10 years of post-qualification experience (PQE) in commercial property law, with a proven...


  • india Themis Recruit Full time

    Job Description Themis Recruit are seeking a highly experienced and dynamic Head of Commercial Property Department to lead and expand a thriving commercial property department. The firm is a Top Tier firm recognised in the Legal 500. The ideal candidate will have over 10 years of post-qualification experience (PQE) in commercial property law, with a proven...


  • india Econnect Enterprise LLC Full time

    Job Description The role of the Administrative Director of the Emergency Services Department assures service, growth, development, personnel management, and resource allocation and management controls in order to ensure consistent high-quality patient care in the Emergency Services Department, Free Standing Emergency Department, Emergency Management, and/or...