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Head of Learning and Development

2 months ago

mumbai, India UNISON INTERNATIONAL CONSULTING (The Recruitment Company) Full time
Job Title : Head - Learning & Development (Luxury Retail)
Location : Mumbai & Delhi
CTC : Up to ₹1 Cr
Experience : Minimum 12-15 years in hospitality, airline, or luxury retail industries with strong expertise in Customer service training.
Key Responsibilities :
Design and Implement L&D Strategy : Develop a comprehensive L&D strategy that aligns with the brand's goals and enhances the luxury retail experience for customers.
Customer Service Excellence : Lead the design and delivery of customer service training programs to ensure that all teams provide exceptional service in line with luxury retail standards.
Leadership Development : Create and implement leadership development initiatives that foster a high-performance culture among store and corporate leadership teams.
Content Development : Collaborate with internal stakeholders and external training partners to develop best-in-class training content that reflects global luxury service trends.
Talent Development : Identify training needs for store staff and corporate teams, developing tailored learning solutions to bridge skill gaps and enhance competencies.
Onboarding & Induction : Oversee the creation and execution of onboarding programs for new hires, ensuring a smooth transition into the brand's culture and service standards.
Evaluation & Feedback : Continuously monitor, assess, and enhance training programs based on feedback and business needs to ensure high-quality learning outcomes.
Cross-functional Collaboration : Work closely with HR, Operations, and Store Managers to ensure seamless delivery of training programs and alignment with business objectives.
Vendor Management : Liaise with external consultants and training partners to ensure the best training resources are available.