Senior Group Manager

3 weeks ago


delhi, India WNS Full time
Key Responsibilities:
Create and Drive Process Excellence Transformation Roadmap & Projects.
Help Client Organizations realize business objectives by driving Process Improvements, End to End Transformations, RPA, Analytics and other levers.
Work closely with internal stakeholders and client contacts to develop, co-create and lead their Transformation journey across multiple accounts. Liaise with Technology, Transitions, Capability and other internal functions to provide end-to-end solutions.
Responsible for execution, closure and quantification projects for aligned accounts, in line with Client expectations.
Drive contractual productivity, gap assessment, and work with Account leaders to address.
Work collaboratively with teams to perform due diligence and work across design, development, testing phases for effective automation solution implementation
Take responsibility for project activities including work estimation, planning, stakeholder management and project quality
Skilled in due diligence exercises and identifying, analyzing, designing, developing, implementing and maintaining automation solutions for a variety of processes for a BPO/BPM organization
Drive VOC actionable across the team and maintain / improve scores.
Contribute and present in client/customer reviews/meetings.
Creating various approaches, negotiating and fostering relationships with internal and external partners
Create business cases, make recommendations regarding benefits, financials, risks, contractual requirements and the long-term sustainability of initiatives Complex change management through collaborating and influencing
Skills required:
Lean Six Sigma Black Belt/ Master Black Belt certification.
Exposure to Robotic Process Automation (RPA) in BPO/ITES environment
Business acumen and strong result orientation
Excellent communication and project management skills
Ability to create powerful presentations, business cases and white papers
Strong stake holder and relationship management skills and dealing with senior executives Previous experience in leading transaction quality
Highly self-motivated, proactive and eager to develop new capabilities in evolving role
Experience & Qualification:
Bachelor's degree or Post Graduate degree from top university or govt institution
12+ Years of exp. in Process Excellence/ Operation Excellence

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