Manager Inbound Operations
4 weeks ago
About Us: IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries. We have and Immediate Opening for Manager Operations Cards Experience Must have. JOB DETAILS: Location Gurgaon KNOWLEDGE ABOUT Credit Cards JOB RESPONSIBILITIES: Responsible to manage headcount of 80-120 FTE's and counterparts Ensure team meets and exceed Stipulated Timelines and Service level Agreements. Quality/AHT/Sales/CSAT Metrics Ensure timely download of process updates/product guidelines. Manage Attrition and plan career mapping for agents. Manage daily activities for the client servicing team Manage daily operations to ensure smooth function Coordinate with support functions Front-line people management Provide feedback and suggestion to the team for improvement Lead and coach the associates and Team Leads on process knowledge and Team Management Initiative, independent, and customer focused KNOWLEDGE, SKILLS, OTHER ABILITIES: Preferred Credit Cards knowledge. Experience in Team Handling Graduate in any stream Excellent written and verbal communication skills in English Ability to work in flexible working hours .
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Manager – Operational Risk Management
1 week ago
delhi, India AXA Group Operations Full timeCore Operational Responsibilities:Ensure continual improvement in operational risks at all levels. The position is required to adopt a partnership approach to understand underlying risks and recommend appropriate fit-for-purpose practices in all COEs & enabling functions such as Facilities, HR, Finance, Procurement, IT, etc. ▪ Play the role of an enabler...
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Inbound Call Centre Operator
1 month ago
Azadpur, Delhi, Delhi, India Satvik Human Resources Full timeWe are currently seeking dedicated and customer-focused individuals to join our team as Inbound Call Centre Operators. As an Inbound Call Centre Operator, you will be responsible for handling incoming calls from customers, addressing their inquiries, providing assistance, and ensuring exceptional customer service experience. **Key Responsibilities**: -...
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Inbound Sales Manager @ Adobe
1 month ago
Delhi, India Aviate Full timeAdobe has three cloud solutions: Creative Cloud, Document Cloud and Marketing Cloud. As part ofAdobe’s Global Business Direct (GBD) process, the Inbound Sales Manager (ISM) is responsible tohandle the sales for two out of these: Creative Cloud and Document Cloud. Sales can be madethrough multichannel: inbound chats, calls and emails across different Geos...
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Inbound Call Centre Operator
4 weeks ago
Rajender Nagar, Delhi, Delhi, India Kurc Design Private Limited Full timeWe’re looking for a highly skilled call centre representative to join our team, managing a large volume of inbound and outbound calls. **Responsibilities** - Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately - Meet daily qualitative and...
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Inbound Call Centre Operator
4 weeks ago
Sarojini Nagar, Delhi, Delhi, India Kurc Design Private Limited Full timeWe’re looking for a highly skilled call centre representative to join our team, managing a large volume of inbound and outbound calls. **Responsibilities** - Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately - Meet daily qualitative and...
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Inbound Call Centre Operator
1 month ago
Maujpur, Delhi, Delhi, India resource management Full timeResolving customer complaints & queries brought to your attention under a specific timeline through calls. - Handling inbound calls - Understand customer need - Have to provide best resolutions to the customer. **Requirements and skills** - Good Communication skills required. - Age limit 18 to 26 years male & female both can apply - Strong problem-solving...
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Senior Travel Executive
1 month ago
New Delhi, India Ritual Holidays Pvt. Ltd Full timeJob Description Respond to emails and calls received from clients for Inbound tours. Selling services to clients through emails and/or telephonic interaction. Making inbound packages and hotel & transport reservations as per client requirements. Desired Candidate Profile Must have good knowledge of india and subcontinent travel...
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Senior Travel Executive
2 days ago
new delhi, India Ritual Holidays Pvt. Ltd Full timeJob Description Respond to emails and calls received from clients for Inbound tours. Selling services to clients through emails and/or telephonic interaction. Making inbound packages and hotel & transport reservations as per client requirements. Desired Candidate Profile Must have good knowledge of india and subcontinent travel...
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Inbound Call Centre Operator
4 weeks ago
Badarpur, Delhi, Delhi, India NEXTCH Techno LLC Full time**Walk In Drive for Inside Sales - Welcoming Freshers and Experienced** **Role Responsibilities**: - Identifying references through the existing customer base to increase the sales pipeline - Details pertaining to lead discussions conversion should be updated in real-time on CRM software - Responsible for adherence to the inside sales process, tools, and...
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Inbound Call Centre Operator
1 month ago
Green Park, Delhi, Delhi, India FOSERRA ENERGY PRIVATE LIMITED Full timeWe have an opportunity for Voice or non voice process. **Job Responsibility**: - Resolving customer complaints & queries brought to your attention under a specific timeline through calls. - Handling inbound calls - Understand customer need - Have to provide best resolutions to the customer. **Requirements and skills** - Good Communication skills...
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Inbound Call Centre Operator
4 weeks ago
Lajpat Nagar, Delhi, Delhi, India FOSERRA ENERGY PRIVATE LIMITED Full timeWe have an opportunity for Voice or non voice process. **Job Responsibility**: - Resolving customer complaints & queries brought to your attention under a specific timeline through calls. - Handling inbound calls - Understand customer need - Have to provide best resolutions to the customer. **Requirements and skills** - Good Communication skills...
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Inbound Call Centre Operator
1 month ago
New Delhi, India FOSERRA ENERGY PRIVATE LIMITED Full timeWe have an opportunity for Voice or non voice process. **Job Responsibility**: - Resolving customer complaints & queries brought to your attention under a specific timeline through calls. - Handling inbound calls - Understand customer need - Have to provide best resolutions to the customer. **Requirements and skills** - Good Communication skills...
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Inbound Call Centre Operator
1 month ago
New Delhi, India FOSERRA ENERGY PRIVATE LIMITED Full timeWe have an opportunity for Voice or non voice process. **Job Responsibility**: - Resolving customer complaints & queries brought to your attention under a specific timeline through calls. - Handling inbound calls - Understand customer need - Have to provide best resolutions to the customer. **Requirements and skills** - Good Communication skills...
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Inbound IT Sales
1 month ago
New Delhi, India Xicom Technologies Full timeIts a Techno functional consulting role wherein you will be responsible for managing and converting Inbound leads for both Web and Mobile app development requirements. - Must be proficient in selling Web development and Mobile app development services. - Should have proven track record of generating revenue. - Excellent communication skills required to...
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Inbound Tour Executive
1 month ago
New Delhi, India DELIGHT INDIA LEISURE HOLIDAYS Full time**Responsibility** - Execute all work related to Inbound Travel. handling the whole file. costing, hotel reservation, flight & train booking, co-ordinate with guide and transporters etc. - Responsible for looking after the clients, from the time of arrival till their departure. - Punctual, Hard working, able to in a team, motivated, well traveled and should...
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Uk Inbound Sales Process
4 weeks ago
Badarpur, Delhi, Delhi, India NEXTCH Techno LLC Full time**Overview**: **Key Responsibilities**: - **Customer Interaction**: Handle inbound sales inquiries promptly and professionally, delivering exceptional service to every customer interaction. Engage with prospects to understand their needs, address questions, and provide relevant information about our products or services. - **Needs Assessment**: Conduct...
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Telecaller Inbound
1 month ago
Nehru Place, Delhi, Delhi, India Professional Utilities Full timeThe key responsibilities are to understand Client requirements and suggest suitable solutions through our services, maintain a good relationship with the Clients and build the existing database. **Responsibilities**: - Regular follow up on leads. - Understand Client requirements and suggest suitable solutions through our services. - Responsible for...
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Inbound Sales Agent
4 weeks ago
Naraina, Delhi, Delhi, India Web Inforce Full timee are looking for a motivated Female Inbound Sales Agent to join our dynamic sales team. As an Inbound Sales Agent, you will be responsible for handling incoming, leads, and customer requests, with the primary goal of converting these interactions into sales. This role requires excellent communication skills, a strong understanding of our products or...
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Loop - Manager - Inbound Marketing (4-6 yrs)
4 weeks ago
Delhi NCR, India iimjobs Full timeMarketing Manager - InboundWe are looking for first hire in content marketing to scale the business to $1M ARR from $100K ARR in this year and $5Mn in coming year. We are live with our alpha product and seeing good response.KRAs You would be working as oneperson army with founders on settingup inbound marketing engine. Take endend responsibilities for all...
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Operations Staff
4 weeks ago
Delhi, India IPR Holidays Pvt Ltd Full time1) Tour Operations - Inbound, Outbound & Domestic 2) Air Ticketing & Visa 2-4 Years Experience required **Salary**: ₹300,000.00 - ₹500,000.00 per year **Benefits**: - Cell phone reimbursement - Health insurance Schedule: - Day shift Ability to commute/relocate: - Delhi, Delhi: Reliably commute or planning to relocate before starting work...